TIDAL Connect no longer works with my Node 2i

Answered

Jerry Sander

• December 20, 2020 15:54

I woke up this morning to TIDAL Connect failing, via our Node 2i's. (We have two of them.) Starts, stops, sounds like it is buffering, starts, stops, plays some, stops. Was working fine until yesterday (or recent update?).

I logged out of TIDAL, logged back in, rebooted the Node...same result.

This is pretty disappointing. 

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• Official comment

  

  Tony W.

  Product Support Manager

  • December 21, 2020 20:19

  Hi Jerry

  No changes were made to your firmware or Player. The most likely cause is network interference on your router.

  • Please power down your players and any other network-attached devices. (Laptops, tablets and smartphones you can simply put in Airplane Mode).
  • Unplug your router for 30 seconds then plug it back in
  • Wait 5 minutes
  • Start powering up all your Players and network devices.
  • Reconnect your tablets and laptops
  • Relaunch the app
• 

  Jerry Sander

  • December 20, 2020 15:55

  My wife has resorted to Bluetooth connection instead, which works, but is worse sound quality. Kind of defeats the whole purpose, right?

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