Bluesound does not appear on "spotify connect"

Answered

John Calsamiglia

• December 18, 2020 10:42
• Edited

For some reason Bluesound does not appear anymore in the Spotify Connect list on my desktop (MacOs) and mobile spotify applications.
Bluesound Node is correctly connected to network and internet since I can  acces it and play e.g.  internet radio from it.

This started to happen when upgrading to version (3.12.13) of bluesound firmware. Bluesound is connected to the router via direct ethernet cable. I'm not sure if it related to my problem but bluesound does not detect, nor can establish connection to my wifi. Is it possible to downgrade firmware to previous versions?

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• Official comment

  

  Tony W.

  Product Support Manager

  • December 18, 2020 16:53

  Hi John

  Reboot your router. If problems persist, please e-mail us at support@bluesound.com
• 

  John Calsamiglia

  • December 18, 2020 17:04

  Thanks Tony for the prompt reply. I did both things: Restarting router Ian’s Node 2 didn’t help.; and support@bluesound hasn’t replied yet.

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• 

  Tony W.

  Product Support Manager

  • December 18, 2020 17:06

  Thanks for your patience John
  
  Between an even busier than usual Holiday Season and COVID lockdown protocols in the Greater Toronto Area, our response time has been greatly impacted but we will get to you.

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• 

  John Calsamiglia

  • December 18, 2020 17:14

  Of course. Thanks again!

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