NAD M10 Ethernet Problems After Update

Answered

Bryan Allen

• December 15, 2020 19:16

Hello, my M10 updated to 3.12.13 sometime recently and it will no longer play music without skipping and pausing. I use Roon and it goes nuts - Roon says the device may have hardware issues and is slow or not responding. I tried everything to include disconnecting it from everything and plugging it into the same switch that my Roon server is connected to with a 3 foot Ethernet cable (even tried different cables) - same problem. I tried factory resetting it: same problem. 

I finally punted and tried switching it over to wifi and it started working fine. It used to work just fine over ethernet. In fact my 6 other Bluesound devices AND my dCS Rossini all work fine over ethernet but the M10 stopped working properly recently and I believe it has something to do with the recent update(s). I'm not exactly sure when it happened as it's been about 6 weeks since I last used it. But it's very frustrating to have everything else work and not this. Please help!

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• Official comment

  

  Sam R.

  • December 15, 2020 20:42

  Hello Bryan, 

  If your other Bluesound players work fine over Ethernet and your M10 works correctly on WiFi, I wonder if there was an internal update made to your switch that could be interfering with either Roon's protocols or Bluesound's.

  You could try two things:

  - Test the M10 with Roon while bypassing the switch (temporarily directly ethernet connect to the router)

  - Test the M10 connected to the switch and controlled with the BluOS app

  To help narrow down the issue. 

  Regards,
  Sam R.
• 

  Bryan Allen

  • December 15, 2020 20:51

  The switch didn't get "auto updated" it's a Cisco managed switch that requires I log into smartnet and manually download any FW updates. That and two of my other Bluesound devices (a node 2, and a powernode 2) are both connected to that same switch via ethernet -- and so is my dCS Rossini. It's just so very odd. I also tried streaming directly from the Bluesound app (Tidal and Qobuz - both 16 and 24 bit had the same result - it would play for a few seconds then stop).

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• 

  Hari

  • February 09, 2021 05:04

  I have the exact symptoms but on a NAD C658 since the last firmware update.

  Did you manage to fix this issue?

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