Why I will not buy Blusound again

Answered

Permanently deleted user

• December 02, 2020 17:09
• Edited

Hi Blusound,

I am your customer with Node1. I think it may be valuable for you to hear why I am not going to buy your products again.

I enjoyed your product (I really did!) while it lasted until it was bricked by failed firmware update. I exhausted all support options, including dealer in Poland (see ticket #155411). The thing is paper weight.

I was briefly considering replacing it with Node2i, but concluded I will not: I am not confident with your support. It's enough to search your forum to find this is quite frequent issue, and based on my experience I don't want to be left with another bricked device. Not for 500+ euro. I feel such price level should get me solid product made with longevity in mind.

I hope this is helpful anyway.
Wish you all be best with your business,

Misio

3

• Official comment

  

  Tony W.

  Product Support Manager

  • December 01, 2020 20:06

  Hi Misio

  Thanks for your feedback - I have referenced your information and cannot find support history for you based on the contact information you provided to post here - as a result, I am going to escalate you to our Support Crew where they will be happy to assist with your Gen1 Node and get you pointed in the right direction.

   

  Tony

  Anthony Williamson
  Product Support Manager – Lenbrook International
  Bluesound|NAD Electronics|PSB Speakers
• 

  Permanently deleted user

  • December 02, 2020 17:07

  Please check ticket number #155411
  Kind regards,

  3

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