Player Upgrade Suggestion

Answered

AdrnlnRush

• November 27, 2020 17:53

Hi,

I like that I am prompted for a player upgrade when I open the app.  However since I'm planning on listening when I open the app, I don't normally want to do that right then.  I'd rather be prompted at the end of my session. 

If I select delay for 24 hours, I'm in the same situation when I open the app for my next listening session - usually I've forgotten that the upgrade is available so didn't do it.

I have a couple of suggestions for improving the user experience in this case:

• when closing the app, display the option again (might be frustrating for some users that close the app after initiating their playlist)
• provide some options for automatic install after a time period, for example: "Install automatically in xx hours".  Even one option in this case  - to install automatically in 12 hours would satisfy most users, I would think.

Obviously, this is a nice to have feature, I still manage to get the upgrade installed and I still love using my Vault, it's just a suggestion for making the upgrading even simpler.

Thanks much!

2

• Official comment

  

  Tony W.

  Product Support Manager

  • December 01, 2020 20:25

  Thanks for the feedback Adrnin

  We have passed it along for future consideration.
• 

  Marc Luong

  • November 30, 2020 14:04

  ... and what about allowing users not to upgrade, skip an upgrade, or at least allow to delay upgrade for a period (much) longer than 24 hours, like a week or a month?

  I typically tend not to upgrade when the new features as described in the release notes do not seem to bring anything I find useful/important - also because upgrades unfortunately sometimes fail or bring more problems than they solve (in my personal experience). In such case I would appreciate not to be prompted every 24 hours that an update is available. 

  Having something similar to Apple for example, i.e. one prompt and then just a permanent red mark/disc somewhere would do as well.

  2
• 

  Psalv

  • April 15, 2021 18:56

  This!

  The constant updates are a pain. I mean they're constant. Virtually every time I open the app, and I do that every day, I'm prompted for an update? Why? What's so wrong that you need to upgrade the players twice weekly? How about you save them and upgrade them once in a while? After the last upgrade the players sounded terrible and I had to reboot them again in order to restore the sound. Caused momentary panic.

  It ain't broke, stop trying to fix it. Maybe fix the issues with the controller app instead. You can't edit playlists, editing play queues are a pita, the volume function on my iphone app is a nightmare (so much so that I barely use it - I just use my computer). Fix what's broken, not what isn't.

  Thanks

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• 

  vitor tavares

  • June 26, 2022 12:22

  Several upgrade in a short time, seems like they don't know what they are doing.
  They need to upgrade because the first and second upgrade goes wrong.

  They test the upgrades in our devices. They don't test the upgrades before launch.

  0

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