Amazon Music HD streaming error

Answered

Thomas B Robison

• November 25, 2020 17:04
• Edited

This is only occurring on, Amazon Music HD, today (11/25/2020).  Other streaming services are working as they should.

This is what happens every time I try playing a track on Amazon Music HD, I get this message: "Streaming Error We encountered a streaming error with that song.  Please try another song. [084]

I have logged out of the app, and logged back in, without improvement.

Calm Radio plays perfectly, as does, Radio Paradise.

I am trying to add, Spotify, to the BlueOS Player, but that does not work.  When I select to add Spotify, it (BlueOS Player) instructs me to download the Spotify app, which I do, but that only adds the app to my laptop (MacBook Pro), and not to BlueOS Player.

What's going on?

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• Official comment

  

  Sam R.

  • November 25, 2020 18:25

  Hello all, 

  Today we have received a number of similar inquiries. Upon investigation, it appears there is a service outage from Amazon; we have determined that the Amazon Web Services (AWS) server from which your Bluesound players pull data from are experiencing an outage.

  We are in touch with our contacts at Amazon, who hope to have this resolved soon. 

  Thank you for your continued patience. 

  Regards,
  Sam R.
• 

  Ck Poon

  • November 25, 2020 17:39

  I'm getting the same thing with my 2x Pulse Mini with Amazon Unlimited streaming. Hopefully, they look into this soon. =(

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• 

  Thomas B Robison

  • November 25, 2020 17:42

  Curious as to whether you are also experiencing any hiccups/stutters while streaming or any other sort of playback of tracks, streaming or attached SSD, or network storage?

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  Ehsan

  • November 25, 2020 17:45

  Same for me as of today with Amazon Music HD - all tracks give me the 84 error code. Spotify works fine. As does local network streaming. For a while Amazon was stuttery, but that problem seems to have been solved after a recent update.

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• 

  Ck Poon

  • November 25, 2020 17:51
  • Edited

  I usually just streams Amazon music or listen to my FLACS from my Synology NAS.

  FLACS thru Synology NAS is working flawlessly. 

  This all started after the latest BluOS update.

  Good luck All. This couldn't have come at a worst time. We need holiday music. LOL

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  Ehsan

  • November 25, 2020 18:24

  There is apparently an AWS outage - maybe connected to that.

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