Node 2i constantly and consistently dropping connection.
Answered
I noticed other posts with this SAME problem. It seems to happen EVERY time there is an update to the BlueOS! Why? Please FIX this as I LOVE your products (I have two node 2i's) WHEN they WORK.
THIS time is the WORST ever! Help please!?!?
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Official comment
As always in these cases, it comes down to something in your network blocking traffic. Your best bet is to select Help, Send Support Request in the App or e-mail us at support@blueosund.com so we can take a closer look
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Same issue, drops in and out every few seconds regardless if I play it through my app on my ios phone or computer. I have the node hardwired via ethernet to my router. My speed is extremely fast, and have no issues with 4k streaming movies.
The master files are even more finicky than the hifi files. Playing through bluetooth helps for a minute, but that isn't stable either. Had no problems with spotify - whatsoever. But Tidal is a tremendous headache - admittedly sounds better. But I would like to make it through an entire album at least once.
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After the latest software update my node 2i has no connection and after turninfg off it loses connection.
How can I solve this problem?
With the old software on a different computer it works well.
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Hello, I have the same problem: ethernet connection, Tidal is buffering every 5/6 seconds. Spotify does't have the problem. Other connected devices are working. It Is not a networking issue.
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I have the same problem. The Note 2i is disconnecting from Spotify after a few seconds or after 10s of minutes. I can’t identify any pattern to this. After it’s disconnection, I can’t reconnect and have to restart the Note 2i. I already connected a power switch to the box so that I don’t have to unplug the Note 2i every time. Very annoying.
Is there any solution to this problem or is this common practice following an update? How to deactivate the update function?
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Hello Florian,
As Tony's stated, these are always a case-by-case situation - what is causing your dropouts may be different to what is causing dropouts in a difference scenario.
I'd recommend first toggling the Settings > Player > Audio > Audio Clock Trim setting to see if that resolves the issue. If not, send our support crew a diagnostics log (via Help > Send Support Request; log is automatically attached) so they can investigate what specifically is going on.
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