Ex-Sonos user, new on Bluesound: Having some trouble!

Answered
Rune Mastrup Lauridsen

Hi all

Been using Sonos for some years. But wanted a better sound quality, so I bought a Node2i yesterday.
Sound is deffinately better. But I'm having some issues.

Hope you experts can help me get through this quite annyoing transition period :-)

Popping sound when bitrate changes?
When skipping between tracks with varying bitrate (Tidal HIFI subscribtion), eg from MQA -> CD a quite annoying popping sound appears at my speakers. The Node is directly connected (analoque) to my Densen Preamplier.

Costumize my navigation in Bluos?
As a Sonos user I'm used to a having my own costumized My Sonos section - actually my "Home-page". Favorites, Radio stations, etc. I decide what is shown, and in what order. See picture below.
In Bluos I cannot cosutmize anything? 
I would very much prefer to decide for myself which content is at the top and easy to access in Bluos... eg costumize the navigation tab. Bluos seems to decide for me, what I need. So far, I feel like I'm tapping and scrolling so much more than I'm used to, to get to my favorite albums and artists.  
(This was even possible at my old Squeezebox system).

Tidal Family? Isn't it possible to add further Tidal Accounts to Bluos? 
We are a family of 5, with very different taste in music. We have a Tidal Family subscibtion. In Sonos I can add all 5 to My Sonos. Isn't it possible in Bluos?

Play-bar at the bottom has no skip-button?
The bottum now playing-bar does not have a skip button? But it shows my deactivated volume button. That is crazy. I need to open the Now playing window to skip? See picture 2 below!

Once again. All sorts of advice is apreciated.

Best regards

Rune

 


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Comments

4 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Hi Rune

    Welcome to #LivingHiFi

    The popping noise you are hearing is not from your Bluesound NODE but caused by the DAC in your receiver. You mention you are connected analogue out to the receiver so it shouldn't be going through a DAC on that end, ensure there is no post-processing happening on that end with your receiver and check your connections. The 24/192 DAC in the NODE has been known to punch above its weight. 

    Some music Services, depending on their API will allow you to sort by a filter. Here's how; https://support.bluos.net/hc/en-us/articles/360000058107

    Bluesound does not allow for TIDAL Profiles but is the first multiroom system to support TIDAL COnnect allowing a user to redirect their local stream from the smartphone or tablet to a Bluesound Player. Here's how; https://support.bluos.net/hc/en-us/articles/360056154514

    For any other questions, feel free to press Help, Send Support Request in the App and our Support Crew will be happy to assist.

    As for your other feedback, I have passed it along to our QA Team for future consideration as we are always looking at different ways to improve the experience.

  • Dave Chawner
    • Edited

    Hi Rune, as a relative newcomer to BluOS, I would have to say that I agree with you that there are many, many areas in BluOS which are somewhat crude or missing and could be refined. Whether Bluesound has the will to enhance the app remains to be seen! One feature I would like to see is an audio levelling option between the various audio inputs and not just based on the audio levels stored in my NAS library. There are sometimes quite large volume jumps between, say, HDMI TV sound source and streamed sources such as Tidal, etc.

    By the way, I have also experienced digital cracks or pops periodically.

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  • Rune Mastrup Lauridsen

    Hi Tony

    Popping
    Unfortunately that isn't right.

    The Node2i is connected directly from "Audio out" to my old school amplifier (Densen B110). There is no DAC in between.  

    It seems like the Node is cutting the signal off and on when changing bitrate, which my (admittedly) quite sensitive amplifier reacts to. 

    (I've filmed the phenomenon. And the popping is LOUD. I'll be glad to send you the video, if you're interested).

    Filtering/Sorting
    I've read the page you link to 10 times last week - thinking I was a complete idiot. Because the Sort/filter icon was not present at my app both IOS and Android (using Tidal). Are you sure the latest BluOS has this feature? 

    I've returned my Node2i - so I'm not able to take a screenshot of the missing "sort"-button. 

    Best regards

    Rune

     

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  • Sam R.

    Hello Rune, 

    Your case has been escalated. A member of the support crew will be in touch. 

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