Is my Node 2 dead?

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    Sam R.

    Hello Robert, 

    I see you've got a request open with the support crew. They will be in touch. 

    Regards,
    Sam R.

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    robert carroll

    Thank you, yes, I submitted a request on Sunday.

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    robert carroll

    Sam R and anyone, I fully understand that things right now are not operating as usual. but can anyone give me an estimate as to when I might hear from someone? It's been four days.... thanks!!

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    JanF

    Sorry Robert, this is a very well known issue. The "support" crew isn't allowed to talk about it here and will only tell you they'll be in touch.

    You most likely have encountered the "Red LED Of Death". The power supply in the Node 2 is of extremely poor quality. It contains very cheap Chinese capacitors that will fail in a matter of only a few years.

    If you are living in the US you'll might get some compensation if you are lucky. If you are in Europe you probably are screwed. Will cost you more than 100 Euro to have it repaired unless you know someone that is handy with a soldering iron.

    If you search this forum you will find (amongst other topics like this) https://support1.bluesound.com/hc/en-us/community/posts/360038391473-Continous-red-light-on-Node2

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    robert carroll

    JanF, thank you. being an engineer myself I have been pretty sure since the failure happened that this was a hardwaRE issue. The Bluesound folks have since responded to my ticket and suggested that I check the optical connection light, which I will do, but the unit is completely unresponsive and I have since replaced it with a new Node 2i - same location, same cables, same switch, same router, and the Node 2i works fine, so clearly it's not a network issue. So as I said... I am pretty certain it's suffered a hardware failure. It was just about exactly 4 years old fwiw. Yeah cheap caps will do it. I am away at the moment but in principle I can switch them myself when I get home.

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