Cannot access file error

Answered

Rob Smith

• November 14, 2020 12:31

Every time I come back to play music via the nad amp I get some error that prevents me from doing so without first fixing the problems.

Today's error is the familiar "Cannot access file: No such file or directory *****". However, it can see the file and displays the track name on the amp - it just won't play it.

Please could someone remind me how to fix this particular problem.

I can play the same track from the PulseFlex speakers.

0

• Official comment

  

  Sam R.

  • November 16, 2020 16:10

  Hello Rob, 

  Given your FLEX speakers can play from the same share where you NAD amp cannot, please select the NAD Amp in the BluOS app, then navigate to Help > Diagnostics > Rebuild Index. This Rebuild will take some time, however you can monitor the progress under Settings > Music Library.

  If that does not resolve the issue, please reach out to our support crew at support@bluesound.com so they may work on this 1 on 1 with you. 

  Regards,
  Sam R.

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