Pulse Soundbar (gen 1) unwanted switch to optical input

Answered

Todd Lapin

• November 08, 2020 15:17

I've been trying for a long time to listen to Amazon Music (via BluOS and Bluetooth) but the unit switches to the optical input after a minute or two. This seems to happen most times I try it, so it is not possible for me to listen to music. The unit is connected via TOSLINK cable to a Sony X900f TV (which is off). I haven't seen any other reference to this issue but I'm hoping there's a fix.

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• Official comment

  

  Sam R.

  • November 09, 2020 15:29

  Hello Todd, 

  It sounds like the TV is sending a signal over the Optical that is triggering the Soundbar's Auto Sense. I find some TVs do this even when it is switched off. 

  You can either turn off Auto Sense on the Optical Input on the Soundbar (Settings > Player > Audio > Customise Sources > Optical Input), but that is likely undesirable, so I would recommend reaching out to Sony Support to see if there is a setting in the TV to prevent signals over Optical while the TV is off. 

  Regards,
  Sam R.
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  Todd Lapin

  • November 09, 2020 15:35

  Hi Sam,

   

  Thanks for the quick response. I suspected the Auto Sense might have something to do with this issue, but I was hoping the TV being off would keep it from happening. I'll check with Sony and see what they have to say.

   

  Todd 

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