Problem with Node 2i Optical Broken
Answered
Good Morning,
I am not sure if anything will come from this as I have already sent 2 emails asking for help, but as yet nothing.
In ealry june I had been looking to get a White Node 2i, could not find any stock anywhere as no one seemed to have them, so I thought i would settle for a Black one. I was promised next day delivery on a new unit purchased on Ebay, So I went for that as I was told I would get it alot quicker than you Bluesound could sent it. This did not happen, waiting two weeks much to my frustration as I could have indeed then got it from yourselves.
I have been using it, thought not alot as I work away even through lockdown using the RCA connections to my Edifier S3000Pro Hi-Res Speakers, it simply sounds amazing. However (not your fault again) I hate the clunky BlueOS app for my iPhone. I find it differcult and over crowded to use but it aloows me to play my music..
I have tried many many ways to get it to index my music with the cover art, looked on forums, and searched for advise but never actually got anywhere as it still misses covert art. But thats another storey.
The main reason why I am contacting yoursleves is I was told that I would get a better reproduction of sound If used the optical. So this I have tried, but couldnt seem to get the optical in, when I actually had a good look I found that the optical connection on the back (the flap) is broken. May I ask what can be done about this if anything at all?
Many thanks and kind regards
Richard
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Official comment
Hello Richard,
I've escalated your case manually. There are a few things going on here, so it would be best for the support crew to address this directly.
Regards,
Sam R. -
Good afternoon Sam,
thank you for passing it on. As of yet I have not heard from them.
Many kind regards
Richard
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