MDC BluOS 2I on NAD C368 - random shutdown to standby-mode

Answered
David

Hi,

I recently bought the NAD C368 with the BluOS module integrated and I have some issues with Spotify Connect. Whenever I listen to music via Spotify Connect, the amplifier can randomly shut down to standby-mode. This can happen several times a day and it totally ruins my otherwise great and positive experience with this amplifier. I have all the latest versions of the firmware - MAIN(1.71), VFD 1.22). 

I have also removed the bluetooth antenna and wifi-dong (currently connected via lan-cable) and disabled bluetooth in the BluOS-app but the issue is still there. I have noticed that this ONLY happens when I listen to music via Spotify Connect and the source on the amplifier is BluOS.

What to do? =(

 

1

Comments

63 comments

Date Votes
  • Tony W.
    Product Support Manager

    -OR- 

    You can contact support@nadelectronics.com so they can assist with this issue that is caused specifically by using Spotify Connect to wake your NAD C368 chassis from Standby. When you do, they will ask for a copy of your diagnostics log for their Quality Assurance Team to help resolve this issue once and for all.

    Thanks for asssitsing.

    -1
  • Tony W.
    Product Support Manager

    Hi Alf.M

    If the official response at the top of this thread does not resolve your issue, as suggested, please select Help, Send Support Request so we may take a closer look.

    -2
  • Tony W.
    Product Support Manager

    Hi Mark

    As stated - please contact support@nadelectronics.com

    -2

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