MDC BluOS 2I on NAD C368 - random shutdown to standby-mode
Answered
Hi,
I recently bought the NAD C368 with the BluOS module integrated and I have some issues with Spotify Connect. Whenever I listen to music via Spotify Connect, the amplifier can randomly shut down to standby-mode. This can happen several times a day and it totally ruins my otherwise great and positive experience with this amplifier. I have all the latest versions of the firmware - MAIN(1.71), VFD 1.22).
I have also removed the bluetooth antenna and wifi-dong (currently connected via lan-cable) and disabled bluetooth in the BluOS-app but the issue is still there. I have noticed that this ONLY happens when I listen to music via Spotify Connect and the source on the amplifier is BluOS.
What to do? =(
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I have the same problem and have found the only way to stop my C368 from shutting down every 20 minutes when streaming Spotify is to turn off Auto Standby in the settings
Not the ideal solution
I does only effect Spotify & I agree Tidal is too costly with a less user friendly interface
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please see the OFFICAL RESPONSE;
In the NAD C368 front panel settings, please ensure Network Stand By is enabled. If the problem persists, please select Help, Send Support Request in the BluOS App.
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I have the Network Stand By mode enabled.
I'm experiencing same issue for more than 7 month now. I'm glad more people are experiencing the same issue, hopefully a permanent solution will come soon. The the NAD turns off automatically after 20 minutes while actively using the MDC BlueOs 2i module. I went to the dealer (HiFi Klubben in the Netherlands) they updated the NAD firmware and rebooted (something I have tried myself several times now).The NAD C368 still turns off while the MDC BlueOs 2i module was actively playing.
This is my set up:
- NAD C368 in bridge mode with NAD C268. Connected with a trigger cable.
- Streaming via WiFi (not using ethernet)
- Using Spotify
- Auto standby = on
- Auto sense = on
- Network standby = on
Firmware versions:
Main: v1.75
VFD: v1.22
Bluetooth: V1.26
BluOS: 3.14.260 -
...Help, Send Support Request in the App so we can review the log file and take a closer look.
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Hi Richard
...Help, Send Support Request in the App so we can review the log file and take a closer look.
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Hi Tony
I have been in touch a good year ago Went through this with support Updated firmware etc. It was then left with the only solution being to disable Auto Standby which is fine provided me and my family remember to switch off the amp. You can see my previous posts
Richard
LP12, C568, C268 & C368 with MDC BluOS 2i module + DALI Opticon 6
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Noticed a comparable issue here.
Bought myself a NAD C368 + MDC BluOS 2i + MDC HDM-2 in Sept-21.
Issue is that if Auto standby is enabled, and the C368 is powered on in BluOS mode:
You pause playing on the BluOS source (Spotify/Deezer/or so) and change to the active HDMI Arc input, after 20 minutes the Auto standby kicks in and powers off the C368, while the TV input is active.
Disabling the auto standby wouldn't be a big issue, if for instance the BluOS app had only a power off feature. But on the C368, this is only possible with a different Bluetooth connected app, which only works on the C368 native Bluetooth connection (which I disabled, because I use the BluOS one, and connect only through WiFi).
Other issue I'm experiencing with the HDM-2 input, is that if there is a short silence on the input, and the audio comes back on, it skips the first +- second of audio. This is the case if you have eg commercials on tv, when the next commercial starts, you miss the first 2 seconds of audio. But in a scenario where you switch movie trailers on eg Netflix. “Stated that this issue would be passed on to development”
Ticket is //Closed//, if things get resolved I'll let you know. I'm curious if other people experience the same issues, please let me know. Currently a bit dissapointed about my purchase (everything other then the audio quality). “C368 and HDM-2 have been replaced, made the choice myself to switch to another HiFi setup”
Lennert
NAD C368, MDC HDM-2, MDC BluOS 2i, Bowers & Wilkins 704 S2
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Hi Ondrej
...Help, Send Support Request in the App so we can review the log file and take a closer look.
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This has always been an issue. In spite of numerous reports here and via email, etc. as well as building reproduction cases for NAD/Blue engineering --never resolved:
Workaround: At start of stream, pause and unpause.
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Hi, having a similar challenge to you guys. My C368/BluOS MDC setup has been working excellently for years, but recently (following updates?) I experience:
- When I start playing from BluOS 2i MDC, my c368 will not turn on automatically anymore, and yes sense is enabled. And, when I turn on optical it works
- Also, the auto standby will turn it off when playing music from BluOS
- The volume control from the tidal app stopped working, works on my other Bluesound devices.
I updated to the latest firmware and problem remains. Raised a ticket #294417 to support, but realising that I am not alone so thought I would share.
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@robert please do update us on this. The problem is still not resolved for me.
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First response from support was not helpful.
Hi Vivek,
No it does not work.
1. The player won't turn on when starting playing on BluOS
2. Volume control from BluOS app not working
3. Source selection from BluOS app still gone
4. Have not played long enough to see if it goes into standby mode, but assume not since you asked me to turn it off.Thanks,
Robert
Hide quoted textOn Wed, 14 Dec 2022, 06:02 The
Hello Robert,
Thank you for contacting the BluOS Support Crew.
In this case, please perform a hard power cycle (unplug for 30+ seconds and power back on). Then, deactivate Auto Standby and turn on Network Standby to check if that resolves the issue.
Hopefully this helps and keep me posted!0 -
First response from support was not helpful.
It would be most helpful for everyone, including your self to then reply to your request and continue to work with The Support Crew to resolve your issue.
Thanks for doing so.
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@Tony, thanks and of course I will.
The second response was even worse with the Support team not reading my message that I had updated the firmware. In either case, I am continuing to follow-up, I want my gear to work. It was working perfectly for 2 years.0 -
Problem solved for this time:
1. Reinstalled firmware for second time
2. As part of procedure, did a long power cycle unplugging cord, not the switchNot sure which step that solved the issue but playback starts, volume works and no unwanted standby.
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I've had my C 368 for almost 5 years, and it's been one problem after another. Love it when it works, but I never know day to day when it will malfunction. Still lots of bugs in the BluOS it seems. I've experience most of the problems recounted by others over the past years. I've had the 20 minute shutdown issue now for years (I use Spotify). Sometimes it's gone away, and then starts again. The latest problem with it has now been going on for at least the last year. The "cure" I've found it to turn the amp on manually - then it doesn't shut off after 20 minutes. I tried the steps given to me several years ago suggested by tech help - didn't help.
There have been countless other problems over the years. Another current problem, which has started again recently, is that Spotify will just stop playing in the middle of a song. Sometimes the C 368 is still showing as the source on my iPhone, but the music just stops and the amp shows nothing is playing. (I've had the amp just shut off for no reason as well, but it hasn't done that now for probably a year. Who knows what caused that, and why it then stopped?) Anyway, now the Spotify music just stops, but my iPhone and Bluetooth speaker work fine. Just to try something, I then turn off the power switch and wait 15-20 seconds and turn it back on. Sometimes this works, sometimes I have to repeat it. This amp has been extremely frustrating. I'll try Robert's suggestion of reinstalling firmware (not sure how to do that), but first do a long power cycle unplugging the cord, as he did.
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@Tom, quality software and integration seems to be a challenge for many. On the firmware reinstall, just follow the regular update procedure. It's in the manual/online
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I bought my BluOS 2i card in December 2022. First days were ok and nothing happened but after two weeks it started to happen the same. I had to turn auto standby off, but in my opinion it is not a solution. My card is connected via LAN cable and I am really more disappointed with the fact that NAD have not done anything with this issue so far, knowing it for more than two years. I wrote to a Polish distributor for a help, but If they do not help me to solve it, I will have to return it and buy something else.
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@alf, it is certainly a firmware issue that needs to be fixed. My guess is that the issue is in the protocol between the MDC card and the amplifier. It did not happen to me when playing any other source. For me, the auto-on also did not work despite BluOS being convinced it was playing. Same for you?
That said, after reinstalling the latest firmware (MDC and amplifier) and then unplugging (not only switch but cable) the device for 10 min. It reoccurred once, but has mostly worked for 6 months now.
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Hi Mark, you might have spotted in the previous postings to contact NAD as this is predominantly a Bluesound Community forum, Bluesound doesn’t comment on every post and NAD I don’t think ever visit.
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Hi again Tony!
I don't know why but now its working flawlessly so I haven't been able to replicate the issue. Don't get me wrong, I'm glad that it works as it should. I'm just curious on why it happened so often and suddenly stopped. If and when the issue comes back, I will send in a case via the app.
Thanks
David
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Hi again!
I just had the same issue and I have sent in a support request and log file via the BluOS-app on my MacBook Pro.
Kind regards
David
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Thanks David
Our Support Crew will be in touch
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Hi David
This issue has been resolved... please send us an updated log file by selecting Help, Send Support Request in the App.
In your Product description please let us know the MCU chassis firmware on your C368. You can see this on the C368 front panel by- Navigate through the menu options using the front panel buttons or corresponding SR 9 buttons to select "Settings"
- Press [ENTER] to select a menu item.
- Press V repeatedly to the "Firmware Versions" page.
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Glad to hear David - I am sure it is - but if the problem does return we will still need that information sent via Send Support Request as one of our Support Crew Members, or more likely one of NAD's Support Crew Specialists will be happy to assist.
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Power down your NAD C368 (using the back panel main power switch) - wait 5 minutes, then power up and try again - if problems persist, Help, Send Support in the BluOS App.
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For for me the solution of shutting down the NAD C368 (switch at the back) and disconnect Ethernet cable, wait five min and then power up again seem to have worked. The BluOS module reset itself. It is working now as well under Spotify.
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Hi Robert
You are in great hands with The Support Crew. They will be in touch.
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Thank you for your feedback gentlemen... but as suggested, I took the liberty of reaching out to our good friends down the hall at NAD Electronics on your behalf. They have confirmed this issue was resolved over 18 months ago. They have in turn reached out to both of you directly on how to resolve this issue.
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Hi Mark
I have mentioned to our good friends at support@nadelectronics.com to follow up with you. Please continue to work with them on this matter.
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