MDC BluOS 2I on NAD C368 - random shutdown to standby-mode
Answered
Hi,
I recently bought the NAD C368 with the BluOS module integrated and I have some issues with Spotify Connect. Whenever I listen to music via Spotify Connect, the amplifier can randomly shut down to standby-mode. This can happen several times a day and it totally ruins my otherwise great and positive experience with this amplifier. I have all the latest versions of the firmware - MAIN(1.71), VFD 1.22).
I have also removed the bluetooth antenna and wifi-dong (currently connected via lan-cable) and disabled bluetooth in the BluOS-app but the issue is still there. I have noticed that this ONLY happens when I listen to music via Spotify Connect and the source on the amplifier is BluOS.
What to do? =(
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Official comment
Hi David
IN the NAD C368 front panel settings, please ensure Network Stand By is enabled. If the problem persists, please select Help, Send Support Request in the BluOS App.
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Hi Tony!
Thank you for getting back to me. I will send in a support request in the BluOS app as soon as it happens again. Its so typical that it doesn't happen now when I'm suppose to send in the case. I will get back to you as soon as it does.
Thanks
Kind regards
David
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Hi again Tony!
I don't know why but now its working flawlessly so I haven't been able to replicate the issue. Don't get me wrong, I'm glad that it works as it should. I'm just curious on why it happened so often and suddenly stopped. If and when the issue comes back, I will send in a case via the app.
Thanks
David
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Hi again!
I just had the same issue and I have sent in a support request and log file via the BluOS-app on my MacBook Pro.
Kind regards
David
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Thanks David
Our Support Crew will be in touch
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I am having hte same problem here too.
NAD C368 BluOS MDC 2i going to standby Happened twice in half an hour
Kind regards
Richard
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Hi!
I was promised a fix for this 5 months ago (case #197868) but apparently they haven't fixed the issue yet. To avoid random shut downs, I have currently deactivated the Network Stand by functionality. Its a nice feature to have if it worked...
Kind regards
David
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Hi David
This issue has been resolved... please send us an updated log file by selecting Help, Send Support Request in the App.
In your Product description please let us know the MCU chassis firmware on your C368. You can see this on the C368 front panel by- Navigate through the menu options using the front panel buttons or corresponding SR 9 buttons to select "Settings"
- Press [ENTER] to select a menu item.
- Press V repeatedly to the "Firmware Versions" page.
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Hi Tony!
Thanks for getting back to me. I must correct myself because yesterday I wrote that I had deactivated Network Stand by to avoid random shut downs. I had a look at the settings now and it was actually Auto Standby that was deactivated and not Network Stand by - the latter was on. I also failed to mention that I received a reply from your colleague saying that you guys had identified the issue and a fix would come in a future update. I haven't activated Auto Standby until today so I haven't had the chance to test it. However, when Richard had the same issue I just assumed that the issue wasn't fixed. I have activated it now and will revert back to you in a couple of days to see if its fixed. My firmware versions are as follows:
Main: v1.71
VFD: v1.22
BluOS: 3.12.13
Kind regards
David
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Glad to hear David - I am sure it is - but if the problem does return we will still need that information sent via Send Support Request as one of our Support Crew Members, or more likely one of NAD's Support Crew Specialists will be happy to assist.
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Many thanks Tony!
Kind regards
David
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Hi Tony! I just sent in another case because my NAD C368 keeps shutting down randomly to standby mode when using Spotify connect. See case #220205.
Kind regards
David1 -
Hello,
I do have the same issue, support didn't help me either. It looks like Bluos doesn't properly keeps track of spotify playing. I don't know of this is a Bluos or a spotify connect issue, the spotify app on my android phone often looses connection to the player, while the music keeps playing.
I disabled auto standby in the NAD remote app. After this I had no issues anymore.
Only disadvantage is I have to manually shut down my device at the end of the day.It would be nice to have this issue fixed, or if this is a spotify issue, to make an official statement to avoid using auto standby while using spotify.
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Hi,
Same here. All was working fine until today. The C368 used to wake up upon receiving a music signal and displayed song title etc on the display.
At the moment the unit does not wake up upon sensing music signal (connected to LAN via the BluOS module), no song info is displayed and it switches off automatically after 20min as it thinks no music signal was detected.
I can listen to music on the unit but cannot control volume via the BluOS app anymore either.
The problem exists on Spotify, TuneIn or Tidal.
Reboot of BluOS module did not solve the issue,
Firmware versions:
Main: v1.71
VFD: v1.22
BluOS: 3.12.13
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Power down your NAD C368 (using the back panel main power switch) - wait 5 minutes, then power up and try again - if problems persist, Help, Send Support in the BluOS App.
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Hello all,
I have the same issue at home, Just recently bought this receiver and it worked for a couple of days fine. Now Spotify switches off every hour multiple times. It is getting super annoying. When I use TIDAL (which I find too expensive as an app, but I use the free version right now), there is no problem. It only occurs with Spotify.
I have created a request under the number #222836
Really like to receive some feedback on this problem as that I prefer Spotify. I have rebooted the receiver, which did not help. I checked the settings and the network standby is enabled. I also have connected with an ethernet cable so it could not be a wifi connection problem either.
Thanks
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I have the same problem and have found the only way to stop my C368 from shutting down every 20 minutes when streaming Spotify is to turn off Auto Standby in the settings
Not the ideal solution
I does only effect Spotify & I agree Tidal is too costly with a less user friendly interface
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For for me the solution of shutting down the NAD C368 (switch at the back) and disconnect Ethernet cable, wait five min and then power up again seem to have worked. The BluOS module reset itself. It is working now as well under Spotify.
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I experience the same issue as described above. Is there a solution available now?
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No other solution as far as I know than the old-fashioned cold restart as described above.
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please see the OFFICAL RESPONSE;
In the NAD C368 front panel settings, please ensure Network Stand By is enabled. If the problem persists, please select Help, Send Support Request in the BluOS App.
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I have the Network Stand By mode enabled.
I'm experiencing same issue for more than 7 month now. I'm glad more people are experiencing the same issue, hopefully a permanent solution will come soon. The the NAD turns off automatically after 20 minutes while actively using the MDC BlueOs 2i module. I went to the dealer (HiFi Klubben in the Netherlands) they updated the NAD firmware and rebooted (something I have tried myself several times now).The NAD C368 still turns off while the MDC BlueOs 2i module was actively playing.
This is my set up:
- NAD C368 in bridge mode with NAD C268. Connected with a trigger cable.
- Streaming via WiFi (not using ethernet)
- Using Spotify
- Auto standby = on
- Auto sense = on
- Network standby = on
Firmware versions:
Main: v1.75
VFD: v1.22
Bluetooth: V1.26
BluOS: 3.14.260 -
...Help, Send Support Request in the App so we can review the log file and take a closer look.
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Hi all, has anyone found a solution yet, except disabling Auto Standby?
My NAD C388 also shuts down when streaming Spotify with the MDC BluOS 2i module.
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No still experiencing the same issue.
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Still experiencing the same problems here too. The work around is really not satisfactory
It does seem to me that BlueSound have lost interest in supporting us and resolving this issue
I sincerely hope this is not the case
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Hi Richard
...Help, Send Support Request in the App so we can review the log file and take a closer look.
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Hi Tony
I have been in touch a good year ago Went through this with support Updated firmware etc. It was then left with the only solution being to disable Auto Standby which is fine provided me and my family remember to switch off the amp. You can see my previous posts
Richard
LP12, C568, C268 & C368 with MDC BluOS 2i module + DALI Opticon 6
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Noticed a comparable issue here.
Bought myself a NAD C368 + MDC BluOS 2i + MDC HDM-2 in Sept-21.
Issue is that if Auto standby is enabled, and the C368 is powered on in BluOS mode:
You pause playing on the BluOS source (Spotify/Deezer/or so) and change to the active HDMI Arc input, after 20 minutes the Auto standby kicks in and powers off the C368, while the TV input is active.
Disabling the auto standby wouldn't be a big issue, if for instance the BluOS app had only a power off feature. But on the C368, this is only possible with a different Bluetooth connected app, which only works on the C368 native Bluetooth connection (which I disabled, because I use the BluOS one, and connect only through WiFi).
Other issue I'm experiencing with the HDM-2 input, is that if there is a short silence on the input, and the audio comes back on, it skips the first +- second of audio. This is the case if you have eg commercials on tv, when the next commercial starts, you miss the first 2 seconds of audio. But in a scenario where you switch movie trailers on eg Netflix. “Stated that this issue would be passed on to development”
Ticket is //Closed//, if things get resolved I'll let you know. I'm curious if other people experience the same issues, please let me know. Currently a bit dissapointed about my purchase (everything other then the audio quality). “C368 and HDM-2 have been replaced, made the choice myself to switch to another HiFi setup”
Lennert
NAD C368, MDC HDM-2, MDC BluOS 2i, Bowers & Wilkins 704 S2
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Same here. C388 with BluOs module... Super annoying!
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