"Genre->[choose]->Songs->Show All" only shows the first page of songs (Windows 3.10.0)

Answered

Ray

• September 19, 2020 19:32

Title of the post sums up the issue. Works when starting with other categories like Artist, Album, etc.

This works on the Android app which allows me to page through all the songs in the selected genre.

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• Official comment

  

  Tony W.

  Product Support Manager

  • September 22, 2020 14:18

  Thanks for this Ray - we have replicated it here and sent it to our engineering group to resolve in a near-future release of the BluOS App for Windows and Mac.
  
  Sorry we missed that.
• 

  Ray

  • September 22, 2020 14:56

  Tony, thanks for the follow up.

  I've been following 2 other issues reported here and I must say the customer support from Blusound is top notch.

  I use WeMo products (Belkin) and have been having issues with them so I'm active on their customer support forums. The WeMo customer support team could learn a lesson or two from Blusound. Their first reaction is to blame the user by making them reinstall/restart everything, multiple times. I've even had a customer service person claim the product didn't have the feature I reported the bug on.

  The next step is to have the customer submit as much personal information as possible, most of which is irrelevant to the problem. If the customer hasn't given up yet then and only then would they even look at it on their side and try to reproduce it, usually weeks or months later.

  You took care of the issue with 1 post 3 days after I reported it. Awesome.

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• 

  Tony W.

  Product Support Manager

  • September 22, 2020 15:20

  Awh schucks...
  
  We've been backlogged here too since the Pandemic started in March so do apologise for undue delay in more 1:1 channels such as phone, e-mail and direct App submissions - but we are working on trying to resolve that too.

  We thank you and everyone for their patience... we will get to all of you as quickly as possible...

   

  Tony

   

  Anthony Williamson
  Product Support Manager – Lenbrook International
  Bluesound|NAD Electronics|PSB Speakers

   

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• 

  Ray

  • October 21, 2020 03:15

  I just installed 3.12.2 and the bug is still there. Any idea when the fix will be released?

  Thanks.

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• 

  Ray

  • February 28, 2021 01:47

  I just installed 3.12.3 and I noticed this is now fixed. Thank you.

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