Trouble with my Pulse 2 (2016)
Answered
Hello,
I have owned a Bluesound Pulse 2 since 2016. Since about 1 or 2 months ago I've been experiencing problems with it, that don't seem related but maybe they are. This are the problems I've been experiencing:
I've tried a number of different ways of using spotify on my Pulse 2, with no result. When I use bluetooth to connect to the Pulse 2, the same problem arises as with using spotify through the bluesound app. I also tried to stream Spotify from different devices (android, IOS, win10). I've also tried connecting the Pulse 2 with a cable with my modem, instead through WiFi, with no better result. I've tried resetting the Pulse 2 to factory settings, installing everything fresh, no result.
Just to be complete: Spotify is working fine on my phone, Ipad of desktop, no 'warming up' or anything.
Do you have any clue what could be the problem?
Regards,
Frank
I have owned a Bluesound Pulse 2 since 2016. Since about 1 or 2 months ago I've been experiencing problems with it, that don't seem related but maybe they are. This are the problems I've been experiencing:
- When I listen to the radio (with the TuneIn app), the Pulse 2 works as before;
- When I try to listen to my spotify premium account, a number of strange things happen: at first I don't hear anything, after a few minutes I hear tiny fragments of the song I'm playing. That gradually improves, after 8 minutes the song plays, with regular hiccups. More improvement comes, so after 15 minutes the speaker is working almost fine. I can then change numbers on spotify, no problem, it feels like the Pulse 2 needs 'warming up'. Even at this stage it is not working perfectly, some songs distort, like for instance heavy parts of songs by Audioslave.
- Both with TuneIn as with Spotify, the sounds distort heavily, unless I tick the box in the setting Player - Audio - Tone Controls. The sound changes then, almost like the change from stereo to mono, and the distortion stops.
I've tried a number of different ways of using spotify on my Pulse 2, with no result. When I use bluetooth to connect to the Pulse 2, the same problem arises as with using spotify through the bluesound app. I also tried to stream Spotify from different devices (android, IOS, win10). I've also tried connecting the Pulse 2 with a cable with my modem, instead through WiFi, with no better result. I've tried resetting the Pulse 2 to factory settings, installing everything fresh, no result.
Just to be complete: Spotify is working fine on my phone, Ipad of desktop, no 'warming up' or anything.
Do you have any clue what could be the problem?
Regards,
Frank
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Official comment
Hello Frank,
Not something I've seen before. Interesting that activating the Tone Controls removes the distortion. but I can't say for certain yet if the 'warm up'/hiccups are related.
Please replicate these issues (from start to after warm up) and then send our support crew a diagnostic log via Help > Send Support Request (in the BluOS app; log will be automatically attached) so they may investigate further.
Regards,
Sam R.
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