Tone control drop down doesn't show in 3.12.1

Answered

Bradley O'Connor

• November 02, 2020 13:37
• Edited

I have two Node 2i devices I use ipad mini and iphone... on the mini ipad app (3.12.1) I use to select 'settings' - 'player' - 'audio' - 'Tone controls'  and the bass and treble sliders would drop down. Since 3.12.1 this does not happen. 

If I do the above and then press the icon next to the house icon the sliders appear BUT if I select tone control to switch it off the sliders stay lit and will still work but the tone control switch stays off/unlit.

The Iphone is still on 3.10.0 and works as before the tone controls drop down as always. 

I assume that the 3.12.1 has some sort of bugg?

 

 

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• Official comment

  

  Sam R.

  • October 28, 2020 13:26

  Hello Bradley, 

  I have escalated your case so that our support crew may look into it more closely. 

  Regards,
  Sam R.
• 

  Bradley O'Connor

  • November 02, 2020 13:36
  • Edited

  I got asked for the info below so sent it then got asked for it again. This is getting almost as frustrating as owning a PlayFi device lol!

   I did the upgrade on both units and nothing has changed.

  I bought both units from Audio Affair in the UK.

  Serial Number of one unit is K206N2iB49930 Serial number of the second unit is K201N2iB39389

  Both units are on iOS App:3.12.1 and BluOS:2.12.6

  Let me know if there's anything else I can try.

   

   

  I had an email saying the case had been closed but I have no solution?

   

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• 

  Gertjan

  • November 06, 2020 09:51

  Dear Sam,

   

  Exact same issue here. Only on the Node 2i, both Pulse Flex 2i's have the control in the app functioning correctly. 

  Interesting behaviour is that if I turn tone control on - off I do hear the change in sound as previously set, but it 'just' does not show the sliders. Not a big deal as I do not need to make adjustments anyway, but of course not how it should be. 

  Noted on iPad and iPhone, both running latest iOS and Bluesound versions.

  Another thing I noticed; just before the latest update I had a slider for the cross over point for the sub, which was new. This has disappeared again in the latest version. Not sure if that is correct (as I do not own a Bluesound sub)?

  Thanks for looking into this and I'll keep enjoying your products in the meantime!

   

  Kind regards,

  Gertjan.

   

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• 

  Sam R.

  • November 06, 2020 16:32

  Hello all,

  From what I can tell, this behavior should be fixed in the BluOS Controller iOS app v3.12.2 that is being rolled out very soon. 

  Regards,
  Sam R.

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