Wrong track played in Tidal playlist

Answered
Sam

After updating the controller app for OS X the wrong track plays when selecting from a Tidal playlist.  It only seems to happen with longer playlists that require scrolling.  The first 20 or so tracks play in order but if I scroll down to track 50 and click on it, track 14 in the list starts playing (random example).  The songs that do play are indeed songs from that playlist, but aren't the songs I've clicked on.  Seems like the most recent update messed something up in the indexing of tracks in Tidal.  I've tried rebuilding the index but no luck.  Anybody else have this problem? 

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Comments

13 comments

Date Votes
  • Official comment
    Sam R.
    • Edited

    Hello all,

    I haven't been able to replicate the issue you are seeing on my end (using a 1000+ song playlist, tried a few different settings/playback configurations), so please replicate the issue and then send a diagnostic log (Help > Send Support Request, log will be automatically attached) so our support crew may look into what's going on more closely. 

    Edit: as a follow-up, does this also occur when using TIDAL Connect (via the same device the issue occurs on) to the Bluesound player?

    Regards,
    Sam R.

  • GoGo Delicious
    • Edited

    Yes, this is happening to me also. Not just with Tidal playlists but playlists I created from files on my Vault 2i. If you select a track from a large playlist a different song will play from the same playlist. I found this to be an issue that stared with the latest BluOS update, 3.12.2. I don't know if it's a controller app issue or a BluOS issue.

    As a work around I have found that if you select the track from the "Play Queue" and NOT from the "Play List" it will play the correct song. Before I start playing a playlist I usually clear out the "Play Queue" so I have a clean queue.

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  • Anthony Davoren

    I posted about the same thing just now (sorry didn't see your post Sam). 

    It appears the IOS app has no such problem. Sometimes I can't select anything from playlists. I tried clearing the play queue but that didn't help.

    BluOS need to do much better testing of upgrades

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  • Rainer Erzgut

    Same problems here on my windows machine with Deezer after upgrading the controler.

    Please provide me with a link to the previous software so i can downgrade.

    Btw why is this thread marked as answered?

     

     

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  • Rainer Erzgut

    I helped myself!

    Installed 3.10.0!

    Problem gone!

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  • Sam R.

    Hello Rainer, 

    We do not recommend downgrading. You may find this may in fact introduce more issues with TIDAL.

    Instead, to help us look into the issue, please reach out to our support crew via Help > Send Support Request in the BluOS app.

    Regards,
    Sam R.

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  • Sam

    Actually, I submitted a support request for this issue and was told it had been reproduced in the lab and would be addressed in a subsequent update.  The message I received: 

    "Hi Sam,

    Thank you for the update!

    We have been able to reproduce this issue here in our labs.

    Thanks to your help our Quality Assurance team will be looking into this further to see if we can provide a fix in a future release.

    We don't have any ETA on this matter, however it is being reviewed and looked after by the development team.

    Kyle F,
    BluOS Support Crew Technical Analyst - Level 2"

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  • GoGo Delicious
    • Edited

    In case anyone is interested, this is what BluOS Support has been telling me in regards to this issue. Keep in mind that this is not specific to Tidal but all the playlists on my Vault 2i.

    Here is what I have been told by Bluesound support and here are the results in order. To date I am still having issues.

    10/28
    Hello GoGo,

    Thank you for contacting the Bluesound Support Crew.

    We have recently updated the new version of BluOS 3.12.6.

    Please update the software first, observe the outcomes, and keep me posted. We are always happy to help.

    Thanks for #LivingHiFi,
    Nishchal R.
    Bluesound Support Analyst

    -> This did NOT resolve the issue. Note that I was running 3.12.6, that when this issue started.


    10/30
    Hello GoGo,
    Regarding your TIDAL playlist issue, Here's what you can do:

    Log out of TIDAL on all devices it might be logged in
    Delete TIDAL from the Bluesound app
    Turn off your device for 1-2 minutes
    Turn it back on
    Add TIDAL to the Bluesound app
    Log in with your password

    Please also let me know which version of the BluOS Controller app is creating this issue on which device?

    Please give a try and keep me posted. We are always happy to help.

    Thanks for #LivingHiFi,
    Nishchal R.
    Bluesound Support Analyst

    -> This did NOT resolve the issue


    10/30
    Hello GoGo,

    Thank you for contacting the Bluesound Support Crew.


    Based on the given information, please advice you to uninstall the all BluOS Controller app from the control panel of your Window PC and re-install the new version of BluOS Controller from our website

    https://bluos.net/downloads/

    Please give a try and keep me posted. We are always happy to help.

    Thanks for #LivingHiFi,
    Nishchal R.
    Bluesound Support Analyst

    -> This did NOT resolve the issue


    11/02

    Nishchal R. (Bluesound)
    Nov 3, 2020, 9:38 AM EST
    Hello GoGo,

    Thank you for contacting the Bluesound Support Crew.

    Based on the information you have provided, I believe a Rebuild Index will help to resolve the issue you are experiencing with your library. The Rebuild Index option will clear out your index entirely and recreate it as if new where a Reindex simply looks for any newly added or removed files.

    To perform a Rebuild Index go to Help > Diagnostics > Rebuild Index. The Rebuild will take longer than a standard Reindex but should help to correct any discrepancies in your index. Once the LED on your player returns to solid blue indicating the indexing process completing, please check your music library to see if the issue persists.

    Please keep me posted.

    Thanks for #LivingHiFi,
    Nishchal R.
    Bluesound Support Analyst

    -> This only partially resolved the issue. The issue has been resolved when using the BluOS Creston Media Player Module but, the above recommendation did NOT resolve the issue using the BluOS Windows App 3.12.0 and I let them know this.

    In regards to the iOS app, I never had the issue using the BluOS iOS App3.12.1

    Out of curiosity, is anyone else using the BluOS Creston Media Player Module? Is anyone else experiencing this issue? 

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  • Sam

    Looks like this issue has been fixed in version macOS 3.12.1! Thanks!

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  • Anthony Davoren

    I don't think it was the controller version. I'm still using MacOS controller 3.12.0 and that's also working properly now.

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  • Kenneth Danielsen
    • Edited

    Here I am in 2023 having the same issue after latest update - tried all of the above - no luck. Does anyone have any new info on this? Thanks.

     

    Edit: 1-29 plays correctly - after that nothing is matching up.

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  • Augustin Jascau

    Same here, after recent update on Android. Never liked ramdom playing, especially forced by dumb software.

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  • MisterBK

    Had the same problem, in adroid version 4.2, went to settings, under Help & Support , User Interface, disable new interface. My tidal songs don't shuffle (anymore) after 29 songs.

    The back end of the server is rock solid, but the front end wannebee "programmers"  responsible really should be fired, with the managers that support this amateur hour monster of failures...

    How on earth is the possible ?????

     

     

     

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