Login troubles

Answered

Anthony L Kern

• October 09, 2020 01:57

The only way for me to access BlueSound web site and community is through the controller after I open yet another support request ticket and can then access the website URL. Any other way, any device, any platform, any browser and I get "refuse  to connect" error message. When support ansered originally, it was going to get forwarded to the website folks. And i got email that ticket is "solved:". Really?

0

• Official comment

  

  Sam R.

  • October 09, 2020 13:08

  Hello Anthony, 

  I can't say I understand what is going on (sounds to me like you might need to flush your DNS, but that's just speculation -- reboot your router and all devices to see if that helps), but I can see both the tickets you created are still Open, and not Solved. 

  In the meantime if a member of the support crew responds you will receive an email, and you may reply to that email (if you get a Solved message, you may still reply to re-open the ticket). 

  Regards,
  Sam R.

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