Airplay Password - How to manage this issue

Santosh Kunhiraman

I tried to stream my Apple Music from Iphone to Sound Node 2i. Why? It never happened till last week and suddenly I am asked for Airplay Password - Enter password for Node2I. The same thing when I try to use my HP laptop, trying to connect Apple Music to Sound Node 2I.

I have never set a password for Airplay as there is no such facility to set up password on the Node2i. So why I am asked for password to connect. 

Can you please help to resolve the issue. If there is a process to do it, please highlight the installation process step by step to resolve it as I want to connect Apple Music to my Sound node 2I which is connected to integrated amps and stereo speakers.

Thanks,

Santosh

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Comments

19 comments

Date Votes
  • Official comment
    Jean Kuentz

    Hi guys.
    Coming late but worth it.
    I had the same issue and could not figure out - but I have the answer. It will not work for me : the reason is my phone is enrolled with my company and they force a password for security issues.
    You can check in
    Settings > General > VPN & Device Management > Restrictions

    At the bottom it says "AirPlay outgoing requests pairing password enforced"

    My company would not change it. So no AirPlay from my enrolled iOS devices :(

  • KriHad
    Lossless

    Hi Santosh,

    I've been told that this can happen when the WiFi setup has been done from an Ios device’s WiFi settings, using the “Set up AirPlay speaker” function. It’s possible to enter a password at that point. Perhaps you can remove it the same way. If not, I'd guess a factory reset of your Node 2i could help solve your issue.

    Best, KriHad

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  • Tony W.
    Product Support Manager
    • Edited

    Hi Santosh

    You (inadvertently?) created an AirPlay Password during the setup process when you were prompted by your iOS device. We have spoken with Apple a few times about this. There is no way in Bluesound to remove this without factory resetting your player. You can contact www.apple.com/airplay for more details.

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  • Santosh Kunhiraman

    Hi Tony

    Negative. I did a factory reset after reading on forums and didnt set any password when i reinstalled the app on apple phone. I am sure as i had the same issue with my Bose Soundtouch 300 soundbar as it requested airplay passsword and after the reset it never asked again. Not sure how i can resolve it but i will do a device reset and see if it can be resolved. Thanks anyway.

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  • Vcaminiti

    Did anyone ever figure this out? My new 3rd gen Node is experiencing the same issue trying to hookup to AirPlay

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  • Dave Coleman

    Same problem as VCAMINITI. All my other airplay devices work as per.

    0
  • Tony W.
    Product Support Manager

    See Official Comment or select Help, Send Support Request in the App if a factory reset does not resolve the issue.

    1
  • Torin

    I have this issue on my node. Just tried now to stream from phone Ave got same message. I never set such a password.

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  • GG O

    Hey! I've entered '0000' and it works with me! You may try that options as well. Goodluck!

     

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  • Graham Putnam

    I too had this problem but had never set an Airplay password. I was about to do a factory reset when I tried my WiFi password and that cured the problem and allowed me to connect to the IOS Home app and see my Node as an Airplay option. I had initially set it up on WiFi before changing it to an ethernet connection. Easier than a factory reset!

    2
  • Vcaminiti

    FINALLY!!! That did the trick. Thanks Graham

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  • Boguslaw

    It does not work in my case. I've never created password for my Node (N130). My MacBook still asks to give the password for the device it sees online, than says it was incorrect, nothing works. WiFi password did not help either, I tried it. My laptop and Node are connected via Ethernet cable to the same router. 
    I do not want to do factory reset because I am afraid to lose connection to NAS, and it was difficult to configure. I would get rid of the Node, the only thing that stops me doing this is my other device, NAD C700. It's a pitty support (or possibly development team) is not able to provide solution for this long lasting issue.

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  • Tony W.
    Product Support Manager

    Thanks for the feedback.

    The only way an AirPlay password is generated is during setup. It is possible that you inadvertently entered the password thinking it was a prompt asking for wi-fi credentials.

    This setup process is completely handled by Apple and is part of the Apple AirPlay Speaker setup process.

    Please see apple.com/airplay for further support or help on this issue.

    We do concur it is not ideal, but the ONLY way to resolve this is through a Factory Reset.

    Remember to back up your playlists; https://support.bluos.net/hc/en-us/articles/360000479488

    TIP - if you have multiple Players in your home - if you factory reset only 1, it will pick up playlists and credentials from others when it rejoins the network. So if you are removing AirPlay passwords on multiple machines, don't do them all at once, spread it out doing 1 a day for minimal data loss.

    -1
  • Vaughan Knight

    Use your Wi-Fi password.

    I never had this set up, airplay all the time, had the NAD M33 for a few years now, never been an issue. 

    The other day it started asking for a password in a new app from my iPhone.  

    I read this (link below) and thought "how on earth could this work!?" as I'd never set it up.  But never say never, I just tried it... 

    https://support1.bluesound.com/hc/en-us/community/posts/360050740154/comments/21131074900759

    It worked.  

    Use your Wi-Fi password.  I can't believe it worked either.

    1
  • Coen de Heer
    • Edited

    Jean... my man! After years of fighting with my Blue Sound system... you have given me peace! You know that moment when you're staring into the abyss, wondering if you'll ever hear music again? That was me.

    It turns out the security settings the company installed on my phone were the issue for me as well. Now I have to rethink some of the life choices that led me to working for this company. Ahhh well, thank you, Jean! 

    Tony W, could you please update this in the official answers and documentation? Let's save some souls.

    0
  • Tony W.
    Product Support Manager

    One catch... Like Jean, I also have a company-issued iPhone (Thanks Bluesound) but I do not have the option under VPN & Device Management so it really is limited to how the phone is set up. I am letting my team here at The Support Crew update our SOPs to check for this...

    My thanks also to Jean

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  • Art
    • Edited

    I have company phone and requesting code on Airplay on Node 2i. Interestingly I can connect using Airplay on my Yamaha R-N803D. So maybe there is hope for Bluesound or it just works somehow differently?

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  • Tony W.
    Product Support Manager

    Hi Art

    Based on the run dates of your third-party receiver, they are very likely using the legacy version of the original AirPlay. In 2018, Apple released AirPlay2 which is in all BluOS Players. One of the many critiques of the original AirPlay was the lack of security and why Apple revisited the protocol when they did.

    0
  • Art

    Right, 803D runs on AirPlay v1. Thank you for checking!

    1

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