Support tickets shut down with no resolution

Answered

Ian Austen

• September 28, 2020 16:21

I'm extremely dissatisfied and a little upset that the support team has shut down my support tickets without resolution following the release of the last defective firmware release.

If you are unwilling to even try and fix my issues can someone please contact me to arrange an RMA.

Ian

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• Official comment

  

  Tony W.

  Product Support Manager

  • September 28, 2020 16:39

  Hi Ian

  Thanks for the feedback. As Jon mentioned in your Support Request response, the issue with volume limits on your POWERNODE has been duplicated by our Quality Assurance Team and sent to Engineering to resolve in a near-future software release. Look for a maintenance release resolving this in the near future.

  For more about firmware updates, please Follow Us on Facebook at https://www.facebook.com/bluesound.hifi, Like us on Twitter @BluesoundHiFi.
  
  We will announce the date of that release through those channels.

  Thanks for understanding.
• 

  Ian Austen

  • September 28, 2020 16:45

  Hi Tony

  I was asked to create a new ticket for the "Quality Assurance Team" and that they would be in touch to collect logs and to use the ticket to keep me informed of progress and for testing.

  Why then close the ticket down?

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• 

  Ian Austen

  • September 29, 2020 18:43

  As it looks like I'm getting no response after 6 weeks, would it at least be possible to load the older working firmware to my Powernode2i? 

  Could you please send me some instructions on how to do this?

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