Node 2i hi-rez audio dropouts
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Official comment
Do you use an external DAC? If so, try disabling "audio clock trim" (settings -> player->sound->). I had dropouts on most files played from NAS. Disabling "audio clock trim" solved my dropout issues.
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Thank you for your suggestion Harri. However, one of my Node 2is feeds a DAC, the other does not. One is fixed output, the other is not. Both have the same issues. Only the Bluos dongle that came with my NAD T758 v3 does not seem to have issues. Bluesound team, are you listening? How about some help here? I invested a lot in your platform and support so far seem non-existent. Is anyone there?
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Hi Henry,
first of all are the Node 2i connected by cable or are they on WiFi?
If cable, do you use a powerline adapter or straight LAN cabling?
What kind of NAS and which kind of networkshare (SMBv1/2/3)?
Did it work without issues anytime before the last updates?
About your contact to Bluesound, how did you contact them? my email support@bluesound.com or "only" by support request from the BluOS app? I had the feeling sometimes it's a good idea to send the info and logfiles by support request, but ask by email with the ticket number again. Not shure why it sometimes takes so long, but only for info mostly I got help pretty fast from support. Maybe if your located US/Canada a phonecall would be a good idea.
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Thank you for your comments Stefan. They are all on WiFi. NAS is Buffalo Linkstation, have to check on SMB version. But worked like a charm until recent Bluos updates. No changes made to NAS or WiFi in a long time. Finally, I submitted the tickets through the app, with log files. I guess I will have to escalate via all means, but that in itself indicates an issue Bluesound team needs to address. And I am not sure why Tony (assuming he is the only person supporting the forum) is not responding. Totally unacceptable.
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The really strange thing is that with the last updates the WiFi driver are updated and they are now much more stable and in my system it seems really much better. Most of my players are connected by cable, but my two Flex2i, one Pulse 2i and one Pulse 2i mini are on WiFi.
I am using a Vault 2i as local file server, not shure if that makes any difference. But for me all files are playing fine esspecially from the Vault2i doesn't matter if 24bit/192.
Try to contact the support by mail or phone directly if you got your contact there it will go faster, I am pretty shure. Not shure were it got "hidden" here...
Did you check the WiFi strength on your devices? what do you get there?
Maybe you need to check if the devices connect to the right AP with the best signal. This was something I had issues before, but changing settings in AP that they tell the clients to switch faster to other AP and using a individual SSID for my Bluesound devices with only 2.4 WiFi seems to have solved these issues.
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Hello Henry,
The support crew will be in touch as soon as possible. We thank you for your continued patience.
In the meantime, have you re-done the WiFi Configuration on your Nodes? You may need to do this so that the WiFi improvements in 3.10 can be applied to the connection. I find that this has resolved the issue for a number of cases.
To do this, you may either open the BluOS app and navigate to Help > Diagnostics > Force Hotspot Mode, and once the Node's LED goes solid green, you can set it up via the Add a Player in the app (Node may require a reboot before that), or -- the more surefire way, I find -- source a LAN cable and do the following:
1) Disconnect the power from your Bluesound Player
2) Connect an Ethernet cable directly to the Bluesound Player, which goes directly to your router
3) Connect the power back into the Bluesound Player
4) Wait until the LED is solid blue on the top of your Bluesound Player
5) Open the mobile BluOS controller while connected to the WiFi network of your home
6) Select the 3 lines in the top left corner of the BluOS app and go to Settings
7) Select Player and then WiFi
8) Select the WiFi network you wish to connect to and enter the password for it
9) Wait 5 minutes and then disconnect the power from your Bluesound Player
10) Disconnect the Ethernet cable and then reconnect the power for your Bluesound Player
Regards,
Sam R.0 -
Thank you Sam. I have reconfigured WiFi, but not in this manner (connecting via Ethernet), this is the first time I see this option. Will try tomorrow and report back.
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Hi Sam, that did not help. I still have interruptions. I did the above and the hi-rez files drop out every few seconds. This is with 192/24 files. 96/24 cut out more rarely, but they do as well. Wifi speed at the player is just short of 300 Mbps. Connected via LAN cable, there are no issues whatsoever. All these files play without issues on my Plex clients via Wifi (one of them under much worse Wifi speeds). Since my Wifi configuration has not changed and the files played fine in previous firmware version It seems firmware is the cause. Support is suggesting a manual firmware update, which seems to be my last chance at this stage. Comments / suggestions?
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Hi Henry - please continue to work with Nishchal at the Support Crew- you are in good hands
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Tony, I spent a lot of time on this with support and nothing works. I did all the recommended processes on both players, lastly the manual firmware update (removed network shares, installed firmware manually, added one small share) and nothing was improved. My products are still under warranty and I need a resolution quickly - I bought them to enjoy music, not to waste time troubleshooting. Again, they worked without issues previously. Thanks.
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Hi,
I just recently bought a FLEX PULSE 2i and had issues with its connection to my wifi. It was impossible to use the FLEX correctly, as it constantly disconnected from the wifi.My router is an ASUS RT-AX58U.I did some tests and I set up on my router an additional network limited to only 2.4 GHz and when I connected the FLEX to this network, all the connection issues disappeared. On my main WIFI network there is a dual-band of 5 and 2,4 GHz, but it seems that 5Ghz is chosen by default and does not enable the FLEX to work properly.This is a bypass solution, as connecting the FLEX to a separate network (2.4GHz rather than 5GHz) is not optimal as it is not connected to the local intranet.
I think the issue is related to the incompatibility of the FLEX to my router ASUS RT-AX58U in 5GHz.0 -
Read some of the other threads for advice on dealing with WiFi problem - or, even better, use wired Ethernet connections. Low or medium priced WiFi is generally unreliable and you pay in time for lower costs for anything other than the simplest of setups and circumstances.
Asus WiFi kit is better than most consumer grade units. I am sure that you can set separate WiFi channels as interfaces to the internal switch which would give you access to your intranet. Alternatively, go for more configurable or commercial grade access points made by the likes of Mikrotik or Ubiquiti or many other which offer much better performance
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I'm in the same boat with a new node 2i
Dropouts happen all the time. Wired or wifi connection.
Spending time with bluesound help.
reboots, resets and complex modem setting changes.
Be good to know if you found a solution?
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Olly: Did you ever get a resolution to the dropout issue? Having same problem here.
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I'll throw my hat in the ring here as well. Started with a Vault 2i. Ripped over 6500 songs and everything worked superbly. Added a Node 2i to the system, both hardwired to the network and if I play songs that originate at the Node, they experience drops out at the beginning of every song momentarily then play fine. If it originates from the Vault, no problem. Units used alone, no problem. Thanks for keeping this thread going!
Scott
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Your NODE 2i is having network issues - check out www.bluesound.com/network101 for great tips. YOu can also select Help, Send Support Request in the App which will send our Support Crew a copy of your event log and they will reach out via e-mail with 1:1 tips unique to your network environment
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