Node 2i no longer works > no music at home > extremely dissatisfied

Answered

Kurt

• September 21, 2020 21:57

I opened a ticket last week but have not received a response yet. I am experiencing the exact same problem a lot of people seem to be having:

Since some time the device stops playing after a few minutes when streaming from the internet or from a shared drive on my local network. I only use an ethernet connection, no wifi. Input via Bluetooth or the optical cable works fine. I have no issues with other devices nor my router or my internet or local network connection. This only started happening recently, otherwise it has been working flawlessly since about two years. Reboot doesn’t solve it. Latest firmware is installed.

This issue has been reported before but it seems the original post is no longer available (Google still has it in its cache: https://webcache.googleusercontent.com/search?q=cache:HMcbZQbU0vAJ:https://support1.bluesound.com/hc/en-us/community/posts/360049326734%3Fmobile_site%3Dtrue+&cd=1&hl=en&ct=clnk&gl=be&client=safari)

Are there other people having the same issue? What do we need to do to get this resolved? Hire a lawyer???

0

• Official comment

  

  Tony W.

  Product Support Manager

  • September 22, 2020 14:56
  • Edited

  Hi Kurt

  I am glad to see you have opened a Support Request and reached out to The Support Crew. We do apologise for the undue delay, they will be happy to get you pointed in the right direction and troubleshoot what issue you are having.

  Thanks for #LivingHiFi

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