Vault 2 rejects (almost) all CDs unripped

Answered

Comments

8 comments

  • Official comment
    Tony W.
    Product Support Manager

    Hi Manfred

    We would like to take a look at your Player event log to decipher if this is hardware or software. Please select Help, Send Support Request in the App with the VAULT as your selected Player and our Support Crew will review and advise on next steps after seeing the log file that will be attached. 

  • Manfred B.

    I did this already. One week ago.

    Please help.

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  • Dude in Texas

    I just got a Vault 2i a few days ago. I ripped about 80 CDs without issue, but now my unit is rejecting CDs. I tried one about five times and it finally took it and started ripping - it seems like an issue with the drive or the loading mechanism.

    I'd exchange it on Amazon, but I hate to think about starting over - is it easy to back up the CDs and port them to a new unit if I exchange?

     

    Thanks

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  • Sam R.

    Hello Dude in Texas,

    It's fairly straight forward to back up your already ripped CDs to an external USB source. 

    I've escalated your case both so the support crew may walk you through that as well as to see if they can resolve what may be going on with the ripping of your Vault. 

    Regards,
    Sam R.

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  • Dude in Texas

    Thanks for the info - the CD drive was rejecting everything, but after several tries, it took a disc and it's been working fine since then.

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  • John Dickey Ph.D.

    I have had this issue a number of times and found that deleting the Rip file worked occasionally.  What has consistently worked for me is ripping the CD to iTunes and creating a playlist in iTunes consisting solely of the material from the original CD.  I then burned that playlist to a CD-R and have found that the newly created disc will be accepted by my Vault2.  The rip will include all meta-data fro m the original CD.  I am using an iMac and Apple SuperDrive to do the ripping to iTunes.

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  • James Anthony Penry

    My Bluesound ripper worked on about 100 CDs and now rejects all of them. This appears to be a common issue, and apparently BS knows it and has no ideas as any solution, it just continues to rip off its customers.

    If you actually have a solution how about letting your customers in on the secret?

    -1
  • Tony W.
    Product Support Manager

    Hi James

    I have reviewed our Support Request history... it doesn't appear you have contacted support using the e-mail address you registered with here... please select Help, Send Support Request in the BluOS App so we can review the log file form your VAULT and make a recommendation. Thanks in advance.

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