Vault 2 rejects (almost) all CDs unripped
Answered
My Vault 2 is having bigger problems ripping CDs.
After I was able to rip hundreds of CDs largely without any problems, the failures keep increasing: Meanwhile, in 8 out of 10 attempts, the CD is ejected again directly.
You can hear the drive several times starting up a bit, but it doesn't spin up properly and after about 25 seconds the disc comes out again. If I keep pushing them back in anyway, it sometimes works.
By the way: Lately I've been trying to rip brand-new CDs that have just been bought. They are therefore dust-free and without any scratches or damage.
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Official comment
Hi Manfred
We would like to take a look at your Player event log to decipher if this is hardware or software. Please select Help, Send Support Request in the App with the VAULT as your selected Player and our Support Crew will review and advise on next steps after seeing the log file that will be attached.
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I did this already. One week ago.
Please help.
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I just got a Vault 2i a few days ago. I ripped about 80 CDs without issue, but now my unit is rejecting CDs. I tried one about five times and it finally took it and started ripping - it seems like an issue with the drive or the loading mechanism.
I'd exchange it on Amazon, but I hate to think about starting over - is it easy to back up the CDs and port them to a new unit if I exchange?Thanks
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Hello Dude in Texas,
It's fairly straight forward to back up your already ripped CDs to an external USB source.
I've escalated your case both so the support crew may walk you through that as well as to see if they can resolve what may be going on with the ripping of your Vault.
Regards,
Sam R.0 -
Thanks for the info - the CD drive was rejecting everything, but after several tries, it took a disc and it's been working fine since then.
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I have had this issue a number of times and found that deleting the Rip file worked occasionally. What has consistently worked for me is ripping the CD to iTunes and creating a playlist in iTunes consisting solely of the material from the original CD. I then burned that playlist to a CD-R and have found that the newly created disc will be accepted by my Vault2. The rip will include all meta-data fro m the original CD. I am using an iMac and Apple SuperDrive to do the ripping to iTunes.
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My Bluesound ripper worked on about 100 CDs and now rejects all of them. This appears to be a common issue, and apparently BS knows it and has no ideas as any solution, it just continues to rip off its customers.
If you actually have a solution how about letting your customers in on the secret?
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Hi James
I have reviewed our Support Request history... it doesn't appear you have contacted support using the e-mail address you registered with here... please select Help, Send Support Request in the BluOS App so we can review the log file form your VAULT and make a recommendation. Thanks in advance.
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This happened to me as well. I ripped about 200-300 CDs and now I won't rip any more because BlueSound said mine was broken and cannot be fixed.
"I sincerely apologize for the delay in response. As you are currently outside the 1-year warranty period based on your purchase date, I wanted to do my due diligence and have our Quality Assurance Team review your case to ensure we have exhausted all means of getting you back up. Unfortunately, they have confirmed my initial diagnosis of a hardware fault that is not correctible with software, likely the drive is warped or out of alignment."
It's too bad but there is a workaround. I bought an inexpensive CD player from Amazon to connect to my Mac and now rip my CDs using Apple Music to my Mac's HD and then just copy the music to my Vault 2 and re-index. Works fine.
Still, I wish there was a fix for the Vault's CD drive.0 -
I took mine apart and found the model number of the CD drive and found one on EBay and replaced it, worked fine after that.
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