Vault 2 rejects (almost) all CDs unripped
Answered
My Vault 2 is having bigger problems ripping CDs.
After I was able to rip hundreds of CDs largely without any problems, the failures keep increasing: Meanwhile, in 8 out of 10 attempts, the CD is ejected again directly.
You can hear the drive several times starting up a bit, but it doesn't spin up properly and after about 25 seconds the disc comes out again. If I keep pushing them back in anyway, it sometimes works.
By the way: Lately I've been trying to rip brand-new CDs that have just been bought. They are therefore dust-free and without any scratches or damage.
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Official comment
Hi Manfred
We would like to take a look at your Player event log to decipher if this is hardware or software. Please select Help, Send Support Request in the App with the VAULT as your selected Player and our Support Crew will review and advise on next steps after seeing the log file that will be attached.
Comment actions -
I just got a Vault 2i a few days ago. I ripped about 80 CDs without issue, but now my unit is rejecting CDs. I tried one about five times and it finally took it and started ripping - it seems like an issue with the drive or the loading mechanism.
I'd exchange it on Amazon, but I hate to think about starting over - is it easy to back up the CDs and port them to a new unit if I exchange?Thanks
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Hello Dude in Texas,
It's fairly straight forward to back up your already ripped CDs to an external USB source.
I've escalated your case both so the support crew may walk you through that as well as to see if they can resolve what may be going on with the ripping of your Vault.
Regards,
Sam R.
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