Vault 2 rejects (almost) all CDs unripped

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5 comments

  • Official comment
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    Tony W. - Product Support Manager

    Hi Manfred

    We would like to take a look at your Player event log to decipher if this is hardware or software. Please select Help, Send Support Request in the App with the VAULT as your selected Player and our Support Crew will review and advise on next steps after seeing the log file that will be attached. 

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    Manfred B.

    I did this already. One week ago.

    Please help.

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  • Avatar
    Dude in Texas

    I just got a Vault 2i a few days ago. I ripped about 80 CDs without issue, but now my unit is rejecting CDs. I tried one about five times and it finally took it and started ripping - it seems like an issue with the drive or the loading mechanism.

    I'd exchange it on Amazon, but I hate to think about starting over - is it easy to back up the CDs and port them to a new unit if I exchange?

     

    Thanks

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  • Avatar
    Sam R.

    Hello Dude in Texas,

    It's fairly straight forward to back up your already ripped CDs to an external USB source. 

    I've escalated your case both so the support crew may walk you through that as well as to see if they can resolve what may be going on with the ripping of your Vault. 

    Regards,
    Sam R.

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    Dude in Texas

    Thanks for the info - the CD drive was rejecting everything, but after several tries, it took a disc and it's been working fine since then.

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