Vault 2 rejects (almost) all CDs unripped

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Manfred B.

• September 21, 2020 18:27

My Vault 2 is having bigger problems ripping CDs.

After I was able to rip hundreds of CDs largely without any problems, the failures keep increasing: Meanwhile, in 8 out of 10 attempts, the CD is ejected again directly.

You can hear the drive several times starting up a bit, but it doesn't spin up properly and after about 25 seconds the disc comes out again. If I keep pushing them back in anyway, it sometimes works.

By the way: Lately I've been trying to rip brand-new CDs that have just been bought. They are therefore dust-free and without any scratches or damage.

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• Official comment

  

  Tony W. - Product Support Manager

  • September 22, 2020 14:46

  Hi Manfred

  We would like to take a look at your Player event log to decipher if this is hardware or software. Please select Help, Send Support Request in the App with the VAULT as your selected Player and our Support Crew will review and advise on next steps after seeing the log file that will be attached. 

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  Manfred B.

  • September 22, 2020 15:05

  I did this already. One week ago.

  Please help.

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