Files missing from Library

Answered

Mr Douglas Gray

• September 08, 2020 17:11

A few of the albums on my NAS do not appear in the Bluesound app. The file title is present but there is no artwork or contents. This is the case using the iPad app and Bluesound desktop app. However using the android app on my phone everything is present .i.e file, artwork and contents. I have an old Naim streamer and these files appear on the Naim app so I don't believe there is an issue with the files as such.

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• Official comment

  

  Sam R.

  • September 08, 2020 19:43

  Hello Mr Douglas, 

  I would recommend opening the BluOS Controller app on your iPad (and then on your desktop), then navigating to Settings and hitting Reload Artwork. You may need to close out of the app completely after doing this and then reopen it. 

  If you still do not see your artwork on these devices, I would recommend uninstalling the app on your iPad and desktop, rebooting them, and then reinstalling the app to see if the artwork then shows. 

  Regards,
  Sam R.
• 

  Mr Douglas Gray

  • September 26, 2020 09:07

  Thanks Sam. I've done all that several times to no avail.  It's curious that all is well on the Android app on my phone.  I might try ripping the CDs again and uploading them to my NAS drive again. It's no big deal...it's only a handful of albums and I can stream them from Tidal if required.

   

  Doug G

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