3.10.3 not reachable from bluos remote or roon

Answered

Glenn

• September 07, 2020 19:05

Post upgrade, I am unable to connect to bluos without multiple power cycles.  Even when it reconnects, it drops again after a few minutes

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• Official comment

  

  Sam R.

  • September 08, 2020 20:18

  Hello Glenn, 

  I would recommend powering down your player, rebooting the router, and once its back online turning on your player again to see if this resolves the issue. 

  Otherwise, you could re-do the WiFi Setup via the BluOS app. You can either go to Help > Diagnostics > Force Hotspot Mode and manually set it up through the Add a Player, or doing the steps below using an Ethernet cable:

  1) Disconnect the power from your Bluesound Player

  2) Connect an Ethernet cable directly to the Bluesound Player, which goes directly to your router

  3) Connect the power back into the Bluesound Player

  4) Wait until the LED is solid blue on the top of your Bluesound Player

  5) Open the mobile BluOS controller while connected to the WiFi network of your home

  6) Select the 3 lines in the top left corner of the BluOS app and go to Settings

  7) Select Player and then WiFi

  8) Select the WiFi network you wish to connect to and enter the password for it

  9) Wait 5 minutes and then disconnect the power from your Bluesound Player

  10) Disconnect the Ethernet cable and then reconnect the power for your Bluesound Player

  Regards,
  Sam R.
• 

  Glenn

  • September 15, 2020 19:44

  I have done this

   

  it will work fo 5 mins to an hour then "Roon lost control of device"  and Bluos remote can no longer connect to device

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• 

  Sam R.

  • September 15, 2020 21:39

  Hello Glenn, 

  Please send our support crew a diagnostic log (Help > Send Support Request; log will be automatically attached) and please include a description of your network setup and music service source in the comment section so that they may investigate this further. 

  Regards,
  Sam R.

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