Solid Blue light is on my Vault, but it cannot find player in the App at all.

Answered

Dree Optveld

• September 04, 2020 12:06

0

• Official comment

  

  Sam R.

  • September 04, 2020 16:13

  Hello Dree, 

  Please put your phone into Airplane Mode, disconnect the Vault from power, and reboot your router. After 5 minutes, you can power up the Vault and take your phone out of Airplane Mode. Once the Vault is back up with a Blue LED, check the app. 

  If you still cannot find the Vault, please email support@bluesound.com with the make/model of your router and any network extenders/access points/etc you have on your network.

  Regards,
  Sam R.

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