TIDAL track radio

Answered

Pieter Wichers

• September 03, 2020 14:18

Since a week or 2 Tidal's track radio doesn't work anymore on my Node 2i. 
The error message is: 
"Cannot get track list: Ooops, an unexpected error occurred. We'll try to fix this asap!"

Is this a known problem or am I the only one experiencing this?

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• Official comment

  

  Sam R.

  • September 04, 2020 16:08

  Hello Pieter, 

  I would recommend logging out of TIDAL via the BluOS app (under the Music Services > Tidal option in the BluOS Controller app), rebooting the NODE, and then logging back into TIDAL via the BluOS app.

  Regards,
  Sam R.
• 

  Steve Rae

  • September 04, 2020 20:25

  Hi
  I am also experiencing the same issues when selecting track radio on the iOS app . Same error message. NAD C 368 with MDC 2i installed. I have logged out of Tidal in the BluOS app , rebooted MDC & signed back in again but get same error message. Please advise on a solution. Many thanks.
  Steve

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• 

  Pieter Wichers

  • September 05, 2020 12:36

  Hello Sam,
  
  

  Thank you for your recommendation but, same as for Steve, that didn't work for me. The same error message appears.
  
  

  Please advise how to solve this problem.
  
  

  Thanks, Pieter 

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• 

  Sam R.

  • September 11, 2020 15:40

  Pieter, Steve,

  I have been working with Quality Assurance and they have been able to reproduce this issue, though it seems to be an API issue (would be why you're getting the TIDAL-style error message, with the 'Ooops').

  In any case this has been brought the attention of our development team to further look into. 

  I apologise I cannot provide a more immediate solution.

  Regards,
  Sam R.

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• 

  Steve Rae

  • September 11, 2020 15:57

  Hi Sam. Thanks for the update. I will look forward to a fix in the next software release .
  Kind regards
  Steve.

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• 

  Pieter Wichers

  • September 12, 2020 11:49

  Thanks Sam, 

  Hopefully the issue will be resolved soon. Track radio is one of my favorite features. 

  Best, Pieter

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• 

  Sam R.

  • September 13, 2020 19:35

  Steve, Pieter,

  I have been informed that TIDAL has issued a fix in their API that was raising this error, and in my testing the Track Radio via the BluOS app works now. Please give it a try on your end. 

  Regards,
  Sam R.

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• 

  Pieter Wichers

  • September 13, 2020 19:40

  Hi Sam,

  It works!

  I'm impressed by how quickly this was resolved and also by the fact that you sent us this message on a Sunday! 👍

  Thank you and best regards,

  Pieter 

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  Steve Rae

  • September 13, 2020 21:12

  Hi Sam
  Likewise all is now working with Track Radio via the BluOS app. Many thanks for your assistance.
  Steve

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