Node 2 solid red light. Ghosted from bluesound support

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4 comments

  • Official comment
    Tony W.
    Product Support Manager

    Hi Jeremy

    Thank you for your patients. I assure you your request has not been 'Ghosted' and we are working to resolve your issue as quickly as possible. 

    We do apologise for the undue delay in processing your Warranty Return Authorisation. Due to the drastic change in consumer spending patterns from the COVID-19 pandemic, there has been a rapid increase in purchasing products to make your home or personal free time more enjoyable. People are buying Consumer Electronics rather than going to the movies is one example of this. Our internal Sales Team and Warehouse Team are rapidly trying to keep up.

    Thanks for your patience and understanding as we are looking into your issue and your request is in fact still in OPEN status for resolution.

    Tony

    Anthony Williamson
    Product Support Manager – Lenbrook International
    Bluesound|NAD Electronics|PSB Speakers




  • Jeremyhutchins

    Tony,

    Shortly after your reply I got a response from Sam. He sent me an RMA and instructions on sending in my Node 2 for repair/replacement. 

    I shipped on September 8th 2020. Today is October 26th 2020 and once again I'm in the dark. 

    I have sent an email on 9/13/20. Sam responded within a day stating I would be receiving a replacement unit. My ticket was then closed (#189908). 

    I sent a follow up email on 10/5/20. I received an automated response and a new ticket number #198972. But no response from customer support team.

    At this point I've been working with your company since July 26th. It has been exactly 3 months and I still do not have a solution. 

    Can someone please help?

    Hutch

     

    Edit for grammar

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  • Tony W.
    Product Support Manager

    Please continue to work behind the scenes with Sam. We are very sorry about the delay.

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  • Darren

    Yes I have had a very similar issue but my issue is with 3 p300's and it spans over 8 month of no customer support or service. 

     

    Eventually I was told to buy new units at a 20% discount because they will not try to fix the $2,100 units I already have. 

     

    I would not recommend purchasing anything from NAD/Bluesound it has been an absolute disaster.  

     

    I am now working on buys replacement units but with SONOS.  

     

     

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