Abnormal noises

Answered
Roger Hardcastle

My Node 2i is making a low level irregular noise sounding like ticks and plops. I am not sure when the problem started but it could be after the most recent update that I carried out very very recently. 

If I unplug the Node 2i it plays normally for maybe 20 minutes but then the problem becomes apparent again.

I have got a CD player connected with an optical cable and it makes the noise through this source as well as listening to internet stations and streaming services.

I have tried a factory reset, turning my router off and on, doing a factory reset and uninstalling and reinstalling the Bluos app on my iPad.

The WiFi signal is excellent and the router is connected via a LAN cable.

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Comments

4 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Hi Roger

    I have escalated your issue to our Support Crew - we will be in touch via e-mail as we have some follow up questions our Quality Assurance Team will also like to see.

    We will be in touch.

  • Ghais01

    I’ve got the exact same problem. Updated today and now clicks/pops/dropouts. Did a factory reset, rebooted, tried different cables, etc. Really unhappy that this is currently unusable. Filed a support ticket.

    -1
  • Chris

    Same here, Node 2i, 3.10 upgraded yesterday and got some kind of cracking noise for some specific music. I do remember I did not have such noise before.

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  • Tony W.
    Product Support Manager

    Hi All

    Please follow this thread for updates; https://support1.bluesound.com/hc/en-us/community/posts/360049326734

    I am closing this one for comments just so we can quickly update everyone on the situation.

    Thanks for understanding and for #LivingHiFi

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