Amazon Music HD slow loading tracks firmware 3.10.0

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  • Official comment
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    Tony W. - Product Support Manager

    Audio dropouts or response lags are often caused by poor network performance. In fact, network signal strength and can be the root cause of 95% of all audio dropout issues we see. The first rule of technology is to reboot;

    • Please power down your BluOS Player
    • Please power down on put other network devices in Airplane Mode
    • Please power down any wi-fi extenders or wireless bridges you may have
    • Please Reboot your router
    • WAIT 5 MINUTES <- this is important
    • Please power up your network extenders
    • WAIT ANOTHER 5 MINUTES
    • Start firing up all network devices including your Bluesound Players

    This is probably a good practice to get in probably once every other month to clear your network router cache. If problems persist after that, please select Help, Send Support Request in the App or check out great networking tips at www.bluesound.com/network101

     

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    Steffan

    I have the exact same problem! Just with Tidal (I'm not using Amazon) I found that when updating your wifi settings in the bluos app it fixes it until next reboot of the bluos module (in my case a mdc module 2 for nad m32) I've been using bluos for more than 2 years, but this update 3.10.0 really messed things up :( PLEASE FIX IT ASAP!!!

    And yes I have tried with resetting the bluos card back to factory settings and installing everything  again including the app on my phone (galaxy s android 10). 

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  • Avatar
    Steffan

    Why is it always the same copy paste response we get? My network is absolutely perfect, I have a 1000/100mbit connection on a Amplifi HD without mesh point (not in use) and I measure 400 to 500mbit on wireless network all over the house, and yes I have rebooted my router several times!. The bluos diagnostics even says good connection. As I just wrote I have been using the same setup for 2 years without any hiccups and I have always downloaded the updates as soon as they have been released, but this update fucked things up, and NO it is not my network that magically after a bluos update sieced to work properly, it is YOUR update that broke things. It even say improved network stability and connection in the update notes, which is worrying because obviously you have messed with someonething network wise! So why is it so hard to imagine that the fault is on your side, not the user?

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  • Hi Steffan

    Thanks for your patience, as mentioned the vast majority of issues are in fact the signal strength so it's a good rule of thumb to try that first. As mentioned, your next option for us to take a closer look and even remote in is to select Help, Send Support Request so we can better one on one troubleshoot it.

    All that being said, we are in fact investigating an issue with NODE 2i models connected to a an external DAC as being followed here; https://support1.bluesound.com/hc/en-us/community/posts/360049326734

    If that is not your issue, then please select Help, Send Support Request and we will be in touch.

    Thanks for #LivingHiFi

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    rgarner83

    I have to agree with Steffan. With all the slew of issues with 3.10.0 update I do not see how BlueSound can deny that the problems are on there side of the track. My internet is strong at 900mbps and no other device on my network is having issues. Not to mention most of us on this form do basic troubleshooting such as reboots and network diagnostics long before we post. My Powernode 2i is wired through Ethernet so signal is most definitely not an issue. 

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