NODE 2i optical input disapeared after update to 3.10.0
Answered
As in the title. The optical source will not show up in the app drawer. I have tried a factory reset, installing the firmware manually. Nothing works. Bluetooth and Analog input will show if enabled.
So my TV will not play optical throug the NODE 2i as before the update, and it SUCKS to use the built in TV speakers.
I have made an Support Request, but no one is responding.
Do others have this same problem?
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Official comment
Hi Jan
The NODE does not support DOLBY decode, you must set your TV output to PCM. Please review your TV Documentation to review how to do this if it is not readily apparent.
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Happened to me "sometimes" during update. TV was (or not) "smart" and changed from PCM to built in speakers when it lost "connection". I had to manually turn it on in the TV settings.
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Yes, but my TV is set to optical, and I can see light in the input cable. The strange thing is that the Optical input doesn't show up in the app as it should. Even with nothing connected to it. It should be there.
I suspect this is a bug in the 3.10.0 update, but would hope that support would respond though.
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Both Optical and Analogue inputs have disappeared from my top level Android controller screen which appears to be a function of version 3.10.0 of BluOS rather than the updated controller app. Admittedly I don't have any physical connections to these inputs but the selections used to be configurable through 'Customise Sources'. A knock-on effect is that Analogue/Optical inputs cannot be set up in a Preset.
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Hello all,
Please ensure you have updated your app to the latest 3.10.1 version.
Following that, Rogier, please disconnect the optical cable from both your TV and your Node -- or even swapping the cable out as a test -- reboot the Node, and then reconnecting the cable. It may also help to remove the TOSlink adapter and reseating it in case it's come loose.
Mark, the Optical and Analog inputs can be set as a Preset, under the Inputs selection when selecting a Preset source (you will need to have the Analog/Optical input connect when setting the Preset).
Regards,
Sam R.0 -
Hi Sam
Thanks for replying!
I can confirm the right app version, disconnecting/reconnecting, rebooting, swaping cables etc. but with no effect.
The thing I find strange is that no matter what I can not get the optical source to show up in the app drawer. No problem with Bluetooth and Analog though. I have the same problem on both my Ipad and my Android phone.
The way I think it worked before Bluos 3.10.0 the optical source would show up even if nothing was connected to it. Am I right?
/Rogier
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Hello Rogier,
Mostly correct -- if the Node senses hardware connected to the Optical/Analog port, it will determine which and then show up in the app.
As a test I just plugged a TOSlink adapter to the back of my Node (2i, 3.10) and the Optical popped right up. Based on your other details I believe a more in-depth look should be taken and so I have escalated your case to our support crew.
Regards,
Sam R.0 -
Ok, thank you.
Would a firmware rollback be a possibility? If the optical source shows up with a previous a firmware it will tell you something about where the problem may be?
/Rogier halkes
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Hi Sam,
Thanks for the explaining that the optical/analogue port now detects the presence of connections and reflects this status in the controller app. Does this mean that the 'Hide source' toggle in Settings > Player > Customise Sources is now effectively redundant?
regards,
Mark0 -
Hello Mark,
The port detection has always been this way. Using Hide Source under Settings > Player > Customise Sources still does what it has always done: hide the source so that it does not appear in the BluOS app.
I recommend you test this by plugging an optical connection to your Node, and then toggling the Hide Source.
As a further use case, you can create a Preset for your Analog/Optical inputs and then hide the source if you want less list items in the Navigation Drawer of your BluOS app.
Regards,
Sam R.0 -
That's very interesting Sam. When I first configured my Node 2 (with nothing connected to the input port) I felt sure I had to 'hide' both the analogue and digital inputs from the navigation drawer. Still, this was a couple of years ago now and my memory may be failing me!
Back to the present and all is now working as per your explanation thanks.0 -
Something really weird is going on with my Node2i. I took it back to the store as requested by support. Upon arrival the guy in the store hooked it up and there was the Optical source showing up as it should. Took it home again an everything was ok for some days. I guess the reason it worked in the store was that the unit was without power for an hour on my way to the store.
Until yeasterday... I had to disconnect it from power a few minutes, and after reconnecting, the Optical source was again gone. Nothing I could do to fix it like last time. So I figured leaving the unit without power overnight.
This morning I reconnected power and now when I connect a optical source(with the Toslink adapter) the Analog source pops up in the app drawer, but not the Optical source. There is no sound either.
Any suggestions would be really appreciated !
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Rogier,
Let us know if the update fixes this -- to note, there is nothing in the update targeting Optical Input on the drawer, but perhaps the action of updating itself will trigger the Optical to come back on the Node.
If your Optical does come back, I would recommend creating a Preset for it so that in case it goes away, we can use the Preset to test if only the menu option has disappeared, or if the Node no longer senses Optical for some reason.
Regards,
Sam R.0 -
Hi Sam!
So I updatet BluOS to 3.10.3 but the problem persist.
I have "Hide source" set to off on both analog and optical sources. With nothing attached to any of them, none of them shows up in the appdrawer. As soon as I connect the Toslink-adapter to the Node, analog source pops up in the app, but switching to it does not play the sound from the optical source; obviously!
But why is analog triggered and not optical? I do not understand this... But I guess it tells us that connecting the optical adapter does trigger something in the Node.Again tried to leave it without power for a few hours, but that didn't help.
/Rogier H
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Rogier -- " As soon as I connect the Toslink-adapter to the Node, analog source pops up in the app, but switching to it does not play the sound from the optical source; obviously!"
Do you mean that connecting the Optical/TOSLink cable then triggers Analog Input to show up in the app? If so, that makes this even more peculiar.
If you haven't tried already, would you be able to install the BluOS app on your PC (Win or Mac) and see if Optical shows up there? Or if Analog, or nothing at all shows up.
Also, use the flashlight on your phone and shine it into the Analog/Optical Input port on your Node, make sure there isn't any small debree in there that might be interfering with the detection mechanism.
Regards,
Sam R.0 -
Hi Sam
Yes that is correct. I connect the Optical/TOSLink cable and it then triggers Analog Input to show up in the app, not Optical.
I understand that this might sound weird so I could take some pictures showing this if that helps?I have BluOS installed on a PC, with the same results as on my IOS and Android devices.
Also checked the input for debree, but could not see anything.Just to eliminate other possible factors I also tried both Wifi and Ethernet connections, but that didn't solve anything either.
/Rogier H
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Anyone find a fix for this? I've plugged my TV in and also cannot see how to switch the node 2i to optical in. there is no icon in the menu
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I have never found or received a fix for this, and I guess I never will either, so I gave up on it. Even after some updates the problem persists.
In my case I know its not the cable, its not the signal and its not the settings in BlueOS. Like you mention. The optical input icon should show up in the appdrawer when optical is enabled and the connector is inserted.
Wonder how many of these cases there are?
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Rogier Halkes its beyond frustrating as i bought this device solely for this feature
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I know. This problem really made my head spin in frustration, but as mentioned I have given up on it.
What really makes it a mystery is that I actually took the unit back to the store where I bought it and OF COURSE the optical input showed up like it should. So I tought that maybe because the Node had been without power for an hour it had "reset" itself, but when I came home the problem was still there. I even tried different optical adapters like the one provided with the unit. So since Bluesound support didn't have a solution I just have to let it go. But my system is less convinient and user friendly as intended, so I could have just picked something else instead.
Hope you find a solution though !
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I have the same problem and I tried everything but nothing helps. Also the TV will not play through the NODE2i.
I would like to have a solution. Is’ it the software? Do we need a update?
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Jan Voormeeren welcome to the club. Still not working for me
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Tony W. THE TV IS SET TO PCM.
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In both cases then, please select Help, Send Support Request in the App so we may see the Player System log and take a closer look
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Tony W. I've also tried this and went back and forth via email about 10x with basic instructions like..
power off device
get new cable
etc etc
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..or contact your TV Manufacturer for Support with the source?
If you have worked with our team and it is not working based on the advice they suggested then your issue may not be at the destination of the content but at the source.
Follow their advice and guidance and please answer the questions they ask to resolve your issue.Tony
Anthony Williamson
Product Support Manager – Lenbrook International
Bluesound|NAD Electronics|PSB Speakers0 -
The same for me.
Tried everything as written above, no succes.
This problem suddenly apeared.
Does anyone have an answer or solution?
The only way the sound works is when i shut off the television, my mediabox from my provider and my Kef Boxes. When i start the television and mediabox, and then the Kef Boxes, i have sound from my tv to my boxes.
I can see in the app that the optical signal is "chosen", but I don't see the optical sign in the list.
Something strange is happening. It gives me a headache. Please help.
regards,
Henk
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I have the same problem. Both Analog and Optical are not showing (obviously they are not hidden). I’m just upgraded to BluOS 3.14.5
This is very frustrating.
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I also have this issue. The Node 2i has the latest update. Only Bluetooth shows in the drawer. It's my understanding that all Node 2i outputs are "always" active whether connected or not. With that in mind, I connected an optical cable to the node and my new dac. It did work, even though OPT did not show in the Node's app drawer.
It seems that, at least in my case, it must be a software issue that Bluesound hasn't addressed.
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Nope - it's a connectivity issue. Your phone or tablet cannot connect to the player as network traffic is being blocked. Try rebooting your player by unplugging it for 10 seconds.
If problems persist, please e-mail support@bluesound.com for us to help troubleshoot your network.
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