Node 2i BluOS 3.10 Problems
Answered
Since the update of the 3.10 version my Node is constantly interrupting the music. I stream music from Tidal and directly from a USB device. In both cases the situation is the same. I restart several times the Node, also rebuilt index and lastly I made a factory reset. Nothing help. Before the update everything was working perfect. Anyone knows how I can downgrade the BluOS version on my Node 2i? Its really annoying the constantly interruption of the music.
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Official comment
HI Giovanni
Power down your Bluesound Player. Disconnect any wireless extenders. Reboot your router. Wait 5 minutes. Restart your wireless extenders. Wait 5 minutes. Power up your Bluesound Player.
If problems persists, please contact support.
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Or alternatively buy a Sony SRS-XB range use your phone or computer to connect through bluetooth and never bother with your Bluesound kit ever again. I've spent over £2,000 on this stuff and it never seems to work. I use my Sony all the time now. I'm fed up with Bluesound not updating their app so that's it's usable. I wish I'd never bought it now.
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Tony thanks for your time and message, I tried the solution you indicated but the problem persists. The first song I played was interrupted 5 times. The second 3 times. The first was from a USB device and the second was streaming. It really is unacceptable. I don't know what was the purpose of the update but it really damaged my system. I want to downgrade to the previous version, please send me the instructions. Right now my Node 2i is useless. Who can enjoy music that is constantly interrupted?
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I am having the exact same issue. The product is currently of no use to me whatsoever at the moment. Totally unusable.
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Same issue. Ever since the update I have been having intermittent audio dropouts across the board! Completely unusable at this point.
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Disaster of an update. I have tried factory reset a number of times. Tried wired, wireless, same issue. I have a gigabit connection at home so speed is not a problem. Still getting constant cut outs. FLAC files streamed from Tidal are tiny compared to my bandwidth.
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Yes, nothing to do with internet or Wi-Fi connection. I have been passing TV audio via toslink into the Node 2i and this is where I first noticed the intermittent dropouts. Then I tried to stream some tracks and noticed it there too.
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"If problems persists, please contact support."
Please select Help, Send Support Request in the App so we may review your log file...
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Tony I already did it twice. I don't know if you've seen the other posts but it doesn't seem to be an isolated case.
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Same issue. Downgrade to previous fw, works eveything fine as before.
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Hey Balazs, how did you downgrade? that's what I want to do!
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https://www.bluesound.com/wp-content/uploads/2020/08/N125_usb_stick_3.8.19.zip
Disconnect the AC Power cord from your playerInsert the USB device into the back panel of the player.
For Players with a Touch Cap:
Reconnect the AC Power cord, when the Play/Pause Button turns Red, press and hold on it.
Continue to press the Play/Pause Button until the LED moves from Green, back to Red.
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Balazs,Thank you so much!
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You're very welcome!
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I'm having the same issue. Thanks for the link to downgrade the firmware. I'll report back here when I've tried it myself.
EDIT: Right, so I find the same thing as others. No dropouts using the analogue output but I get momentary dropouts using coax. Seems that the last f/w update did indeed cause the problem.
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Hello All,
We are currently investigating the issue. We do not recommend rolling back firmware.
As Tony mentioned, in order to resolve this for everyone, please select Help > Send Support Request as our QA Team will need more information on to resolve this for everyone.
Regards,
Sam R.0 -
I have since reverted to 3.10.0 and using analogue out as coax is unusable. Support request submitted.
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Hello all,
To better organise the information we are getting, we are tracking this issue here and closing this thread for comment - please follow this issue under the single thread:
Regards,
Sam R.0
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