Vault Volume Issues

Answered

John B.

• August 14, 2020 19:42

I have a gen-1 Vault connect via analog cables to a Yamaha RX-V992 Receiver and big Energy floor-standing speakers.  I used to be able to rattle the walls with volume, but now I have to crank up the volume much MUCH higher than usual to get much of anything.  Once turned up, the sound is clear, but volume is lacking.  Other sources on this system sound normal and I have a separate system using a Node with no issues.  I've tried to adjust with all of the sound settings in the app and have not made any improvement. 

I've seen several old posts but nothing recent and nothing regarding a Vault.  Suggestions, please!

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• Official comment

  

  Sam R.

  • August 14, 2020 20:33

  Hello John, 

  This is odd -- the line-level output of the Vault shouldn't change over time, and I haven't seen a case of this before. 

  If you haven't already, I would suggest replacing the cables to see if that resolves it. Are you able to test the Optical to see if the volume is equally low?

  Also, do you have Fixed Output set on the Vault? 

  Regards,
  Sam R.
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  John B.

  • August 16, 2020 01:30

  So it seems the analog outputs (RCA jacks) are the issue.  I tried the analog connections to another input on the same system, then on a separate system and had the same results both times.  I tried the optical output and everything sounds fine.  Not sure how/why the analog outputs would be bad - there's been no mishandling of or trauma to the unit.  Not sure yet if the optical output will be viable, so if anyone has ideas how to address the analog issues, please share.

  Thanks, John

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  Sam R.

  • August 17, 2020 19:54

  Hello John, 

  Thank you for confirming. In the meantime, I have escalated your request to the support crew for their input as well. 

  Regards,
  Sam R.

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  Jo inge Aspeli

  • September 17, 2020 09:51

  Hi, I have the exact same problem with mine Vault. Hope you can fix this issue soon

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  Sam R.

  • September 17, 2020 15:39

  Hello Jo,

  Your case has been escalated. 

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  Jo inge Aspeli

  • September 17, 2020 18:11

  Thanks

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  Daw

  • October 03, 2020 13:04

  I am having the same problem with a brand new Vault 2i.  My CD player connected with the same RCA cable plays fine and loud.  Switch the same cable to the vault, connected to my Denon receiver, and at max volume not loud at all.  Very disappointing since I know there is nothing wrong with the cable or the receiver.  

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  Dana Leach

  • May 14, 2021 16:29

  I am no having the same problem with my Vault 1.  All of a sudden, no volume.

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