Crashing

Answered

Tom

• August 10, 2020 01:31

Bluesound app keeps crashing every Day. I have to restart my Huawei mate 20 pro and then it last for a few hours. Its very frustrating. Can you please help me solve that problem? I have aa Node 2 wired with ethernet. Network speed is prox. 300 mpbs..

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• Official comment

  

  Sam R.

  • August 11, 2020 17:18

  Hello Tom, 

  Odd that with the Node connected over Ethernet there seems to be an issue. I have escalated your case for our support crew to look into. 

  In the meantime, I would recommend swapping out your Ethernet cable as over time it may have been damaged. Also, testing on wireless, do you get the same behavior?

  Regards,
  Sam R.
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  Joseph

  • August 23, 2020 03:07

  I don't think it is odd that any Bluesound devices have issues with ethernet and it seems that it is not just with Asus routers based on what I have been reading. This is something you guys need to acknowledge AND fix. I have so many issues with my Vault 2i since I got it 1+ month ago and on my 3rd set of ethernet cables - I can't use the stock cable as it's too short so I had to get 3rd party ones. I started with a Cat 6, then a Cat 8 and now a Cat 5e. I can't use the stock cable as it's too short.

  I can only hope that this works finally. I saw a new firmware and controller software update today and based on the change log, 3.10.0 is supposed to make "Improvements for network stability and power management."

   

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