Any way to contact Tech Support?

Answered

Charles Edward Kirkpatrick

• August 05, 2020 01:16

If so, can't find it.  Obvious indexing/key/other DB problems, at least on Qobuz Interface.  Really, really slow and pix mixed with songs.

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• Official comment

  

  Sam R.

  • August 05, 2020 12:34

  Hello Charles, 

  You may contact the support crew either through the BluOS Controller app by navigating to Help > Send Support Request, or a diract email to support@bluesound.com

  This would be the point where I would also go on and escalate your request to the crew, but I feel that you've got some details you might want to include, so a Support Request would be the best approach. 

  delecroix,

  I am sorry if your past experiences have been unsatisfactory. I do not see any past requests associated with your account and you've only just joined the forum 7 hours ago, so I cannot gather much on how we can improve. But if you wish, please feel free to email the support crew with your feedback and we'll be happy to work on it.

  Regards,
  Sam R.
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  delecroix

  • August 05, 2020 05:30

  Good luck - Bluesound support is awful

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• 

  Evgenii B.

  • August 06, 2020 09:56

  Hi, Sam!

  I've tried to reach Tony W. in a different thread, but found he was online 10 days ago.

  Maybe you can join this thread and help us?

  https://support1.bluesound.com/hc/en-us/community/posts/360046724114-Lip-Sync-Node-2i-digital-out-?page=1#community_comment_360012555793

  Sorry for posting here, looks like there is no direct messaging available

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