Pulse 2 constantly restarting

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5 comments

  • Official comment
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    Sam R.

    Hello Josef, 

    Interesting considering this behavior occurs on both Ethernet and Bluetooth connections. 

    Please send our support crew a diagnostic log of you Pulse from the BluOS app Help > Send Support Request (log will be automatically attached to request) so they may investigate this further. 

    Regards,
    Sam R. 

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    Josef S.

    Hello Sam,

    thank you for your reply!

    I just sent the support request.

    Regards,

    Josef

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    Josef S.

    Hello,

    I sent the support request / log via the application a week ago. I just want to make sure I didn't miss any feedback (since I was warned by the automatic reply I check my spam folder as well). Can I supply any more information for the technical support crew? 

    Thank you!

    Regards,

    Josef

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    Sam R.

    Hello Josef, 

    You should be able to reply to the automatic email (the one that is from the email address support@bluesound.com) and that will update the support request.

    Regards,
    Sam R.

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    Josef S.

    Hello Sam,

    thank you for the advice.

    Regards,

    Josef

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