Bug in displaying indexed data?

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5 comments

  • Official comment
    Sam R.

    Hello Bjørn,

    Thank you very much for this detailed report. 

    I have been able to replicate it to some degree here, so I will forward this to our development team to look into further.

    Regards,
    Sam R.

  • Bjørn Ulvik
    Hi-Res

    Issue is still present.

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  • Pete Naylor

    Just letting you know I've now raised an official support ticket about this, and the other related thread we've been commenting on over the last 3+ years. I'm completely fed-up with Bluesound's utter lack of action on this bug, but I don't know if anyone has ever raised a proper support ticket about it, or if we'd assumed that it was already on their "to-do" list (as both threads imply that it had been passed on to the development team).

    Hopefully this will spur them on a bit? Or maybe they'll just continue to ignore it for another 3 years...

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  • Bjørn Ulvik
    Hi-Res

    This is ridiculous!

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  • Pete Naylor

    There is some possible good news though. After I'd raised the support ticket I got this response a few weeks later, so I guess it's officially in the system now! Hopefully it will be resolved sooner rather than later, especially as it was originally reported by multiple people back in 2020 (and based on the official response you received back then, was also passed on to the dev team but seemingly ignored...)

    After speaking with our engineering team regarding your specific issue they have been able to replicate it here in our labs. Our engineering team will be looking into this further and be providing a fix for this issue in a future firmware update.
     
    Unfortunately, we here in technical support are not provided a timeline on future development and releases so I can not say for certain when this update will become available. However, rest assured that our engineering team will be doing everything they can to resolve this issue as soon as possible.

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