BluOS Controller will not install in Windows 10

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4 comments

  • Official comment
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    Sam R.

    Hello there, 

    I have escalated your issue to our support crew to look into further. Please feel free to also include the make/model of this Windows machine in created request so they may gather more details. 

    Regards,
    Sam R.

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    danderby

    The hardware is a very stable, custom built Intel based i5 x64 PC, running Windows 10 with an NVIDIA Quadro K620 graphics board.

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    Marc Fountain

    Hello;

    I have the same problem. I downloaded BlueOS desktop controller version 3.10.0 because I was prompted. When I run it, I get a javascript error  “Java script error main process: failed to get documents path at C:Program Files\Bluos etc….” Analogous to to the original poster above.

    So I uninstalled it and rolled back to version 3.8.2 which runs fine. Why does this keep happening with BlueOS? No other software I use has so many persistent crash problems when upgraded versions are installed.

    My machine is a relatively recent Azulle Byte 3 fan-less computer (no motors or fans allowed in the audio room...) with Windows 10 pro 64-bit, current with updates from Microsoft. Intel Celeron 1.5Ghz, 8gb RAM.

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    Bjørn Ulvik

    Hi Marc, have you tried deleting the folder: C:\Users\yourusername\AppData\Roaming\BluOS Controller after uninstalling the old controller and before you install the new.

    If can't see the AppData folder, you have to turn on the option to view hidden files and folders. Click on the “View” tab on File Explorer’s menu and click on the “Hidden items”

    I've had the same issue with Microsoft Teams, Spotify and Skype and deleting those folders was the quick fix.

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