Solid red light Node 2

Answered

Helene Vazeille

• July 16, 2020 02:53

Hi, I am having problems with my Node 2 player which is connected hard wired in my network Solid red light shows on top and in front, the app does not find the device anymore. I posted the same question on the support web site more than 2 days ago, no answer. I read that it might be a hardware problem due to manufacturing default. How come ? Thank you

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• Official comment

  

  Tony W.

  Product Support Manager

  • August 25, 2020 13:42

  Hi Helene

  Sorry for the delayed response - your issue has been escalated to our Support Crew and they will be in touch with options.
• 

  Simpsonconsult

  • September 08, 2020 19:01

  I have a number of Bluesound products but have lacked access to my library for well over a month.  My last phone conversation with your support team was with Jon Polimis August 25th.  Jon confirmed that the problem was caused by a Vault 2 hardware failure and that he would contact Sales and then provide me with some options.  I traced via email August 28th.  I am still waiting.  To say that I am frustrated would be a big understatement.  

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  Simpsonconsult

  • September 08, 2020 19:12

  I should have added that the "symptoms" of the hardware failure are exactly as described by Helene in her original enquiry.

   

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