Solid red light Node 2

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3 comments

  • Official comment

    Hi Helene

    Sorry for the delayed response - your issue has been escalated to our Support Crew and they will be in touch with options.

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    Simpsonconsult

    I have a number of Bluesound products but have lacked access to my library for well over a month.  My last phone conversation with your support team was with Jon Polimis August 25th.  Jon confirmed that the problem was caused by a Vault 2 hardware failure and that he would contact Sales and then provide me with some options.  I traced via email August 28th.  I am still waiting.  To say that I am frustrated would be a big understatement.  

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    Simpsonconsult

    I should have added that the "symptoms" of the hardware failure are exactly as described by Helene in her original enquiry.

     

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