Vault2 rebooting every 3 minutes

Answered

Aaron

• July 15, 2020 01:10

Vault2 is rebooting every 3 minutes. Happens if playing from library, online service(tidal), and even when disconnected from network. Disconnecting power, waiting minutes/days and reconnecting has no effect.

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• Official comment

  

  Sam R.

  • July 15, 2020 14:12

  Hello Aaron, 

  I have escalated your case to our support crew. A member will be in touch with next steps. 

  Regards,
  Sam R.
• 

  Aaron

  • July 15, 2020 23:07
  • Edited

  I submitted a trouble report with log file attached on 7/12. It is #188308. Havent heard back yet.

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• 

  Tony W.

  Product Support Manager

  • July 16, 2020 13:52

  Thanks for your patience Aaron - due to the number of people self-isolating during the pandemic, we have been extremely busy here. We have your request and be with you as quickly as possible. Thanks for your patience and understanding during this difficult time.

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