Returning Bluesound Node 2i

Answered

Christian Hall

• July 10, 2020 17:55

I've been troubleshooting for the past two hours why I can't connect my new device to my network using my phone. I've read about issues with Android 10, issues with my brand of phone (Oneplus), etc. This is my primary device that I would use the app for and control my device. It is not antiquated at all, so why so much frustration just at the unboxing?

0

• Official comment

  

  Sam R.

  • July 10, 2020 18:58

  Hello Christian, 

  I'm sorry to hear you've been experiencing issues with the device setup. 

  The easiest way to get the Node up onto the WiFi network would be to do the following:

  • 1) Disconnect the power from your Bluesound Player
  • 2) Connect an Ethernet cable directly to the Bluesound Player, which goes directly to your router
  • 3) Connect the power back into the Bluesound Player
  • 4) Wait until the LED is solid blue on the top of your Bluesound Player
  • 5) Open the mobile BluOS controller while connected to the WiFi network of your home
  • 6) Select the 3 lines in the top left corner of the BluOS app and go to Settings
  • 7) Select Player and then WiFi
  • 8) Select the WiFi network you wish to connect to and enter the password for it
  • 9) Wait 5 minutes and then disconnect the power from your Bluesound Player
  • 10) Disconnect the Ethernet cable and then reconnect the power for your Bluesound Player

  You should then be able to go through any remaining setup with the Node on WiFi.

  Regards,
  Sam R.

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