Problems with Playback of my "Loved Tracks"

Answered

Jerry Sander

• July 12, 2020 23:27

I've got TIDAL, Amazon HD and Qobuz all running through my Bluesound Node 2i. It sounds great EXCEPT for when I go to "My Playlists". At the top is a blue heart with "Loved Tracks". Says 45 Songs, totalling 4:26:23. And...when I go to play them -- Play All -- it plays 30 seconds of each then switches to the next song.

What did I get wrong?

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• Official comment

  

  Sam R.

  • July 13, 2020 16:24

  Hello Jerry, 

  Thank you for doubling back. That would make sense -- without the full Deezer premium license, you only get a 30 second sample of the song. 

  (Though I do believe Tim's issue is different, given they are using Qobuz from the app without the 30 seconds limit; in any case, the support crew will look into that further.)

  Regards,
  Sam R.
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  Tim Wardle

  • July 13, 2020 09:22

  I am having the same problem with all tracks playing for only circa 20 seconds then skipping to the next track.  Also the tracks start several seconds in.  It was working fine on Saturday morning and went wrong in the afternoon.  It is happening on two different players (a Node21 and a Pulse Mini 2i).  I use Qobuz and the tracks play o.k. on the Qobuz app, so it must be a Blue OS issue.  I have reported the fault but have not yet had a response.

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• 

  Sam R.

  • July 13, 2020 13:58

  Hello all, 

  I tested this myself but cannot replicate the issue. If you have not already, please send us a diagnostic log using Help > Send Support Request (log will be included with the request) so that a member of our support crew may look into this further. 

  Regards,
  Sam R.

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• 

  Tim Wardle

  • July 13, 2020 14:02

  Hi Sam

  I will do this when I get home tonight, though I did send a formal support request yesterday.  Just to be clear, the problem is occurring on ALL tracks and not just on "loved" ones.

  Thanks

  Tim

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  Jerry Sander

  • July 13, 2020 16:18

  I think I found my problem; the list was assembled, by Bluesound, based on my favorites when I used/subscribed to Deezer. I don't anymore. So...that's what it does.

   

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  Tim Wardle

  • July 16, 2020 09:08

  I resolved my issue last night after further searches on the internet.  Although I was logged on to my Qobuz account on the Qobuz app, which worked fine, for some reason the username in the Bluesound app was not mine (and had presumably changed) and the password was missing so the system did not think I had a Qobuz account.  By logging back into Qobuz through the music services tab in Bluesound, normal service was resumed, though, very irritatingly, all my favourites, saved in the Bluesound app, were lost in the process.

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