Library not showing up

Answered

Pasi

• July 09, 2020 07:52

I am new owner of node 2i and I must say after few days quite disappointed. I thought this is good replacement to my Sonos, but maybe not.

I cannot get my songs from my NAS share to appear in blueos controller!!

I can see mounting share is OK in log file and start indexing, but fails after a while and library does not appear in left side of software. I can only see online services.

I have deleted library, rebooted, added again and tried re-index and rebuild but no help.

I have also tried all what I can find in this forum.

 

I have opened support ticket from software 3 days ago but no answer than automatic email reply.

There is nothing wrong in my NAS share, it works well with all my laptops and servers and Plex media server.

 

I am quite close to return my device and get my money back as promised.

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• Official comment

  

  Sam R.

  • July 09, 2020 14:31

  Hello Pasi, 

  It is possible that there are a few files on the share that are causing the Node's indexing to fail. First I would recommend sharing a single album folder on your NAS to see if that will index and show up completely. 

  If it does, then you can then try to mount the whole NAS library using the troubleshooting steps outlined in our article here: https://support1.bluesound.com/hc/en-us/articles/204103486

  Regards,
  Sam R.
• 

  Pasi

  • July 09, 2020 20:55

  After playing around and booting I got Library to appear in side and I can browse by folders and see artist and albums but not files.

  Also when trying to browse by artist or genre or anything else nothing is shown.

  I did run indexing again like in your post and it goes until about 4000 songs indexed and the it fails.

   

  Jul  9 20:41:29 (none) user.info ./ms.pl: main::__ANON__ ./ms.pl (1376) Scanning file /var/mnt/10.10.10.60-musat/Coverdale Page/Coverdale Page/10 - Absolution Blues.mp3
  Jul  9 20:41:29 (none) user.info ./ms.pl: main::__ANON__ ./ms.pl (1376) Scanning file /var/mnt/10.10.10.60-musat/Coverdale Page/Coverdale Page/11 - Whisper a Prayer for the Dying.mp3
  Jul  9 20:41:29 (none) user.info ./ms.pl: main::__ANON__ ./ms.pl (1376) Scanning file /var/mnt/10.10.10.60-musat/Coverdale Page/Coverdale Page/12 - Saccharin (Unreleased Track).mp3
  Jul  9 20:41:30 (none) user.info ./ms.pl: main::__ANON__ ./ms.pl (1376) Scanning file /var/mnt/10.10.10.60-musat/Coverdale Page/Coverdale Page/13 - Good Love (Unreleased Track).mp3
  Jul  9 20:41:30 (none) user.info ./ms.pl: main::HttpRequest ./ms.pl (1030) [1] 127.0.0.1: /GetSettings
  Jul  9 20:41:31 (none) user.info dspout: [warning] stream recovery: Broken pipe (count=4)
  Jul  9 20:41:32 (none) user.info dspout: [warning] stream recovery: Broken pipe (count=5)
  Jul  9 20:41:32 (none) user.err ./ms.pl: main::__ANON__ ./ms.pl (1397) reindex failed
  
  
  I just did send support request from controller app.

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• 

  Pasi

  • July 10, 2020 06:51

  I removed that folder from share what was last seen in log and tried rebuild index, but it failed again and removed library totally.

  Then I removed all shares and rebooted, added only one folder from share(59 songs) and it was indexed properly. I added share root as second share and again indexing fails. It goes about 2000 songs.

  I have cleared all comment tags from my files and otherwise metadata seems to be OK in files.

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