missing library

Permanently deleted user

• July 08, 2020 09:55

0

• Official comment

  

  Sam R.

  • July 08, 2020 13:28

  Hello Michael, 

  Your library may be missing because the indexing has been unable to complete. Please see our article regarding this for further assistance: https://support1.bluesound.com/hc/en-us/articles/204103486

  Regards,
  Sam R.
• 

  Stephen Horvath

  • December 28, 2020 06:07
  • Edited

  My Node 2i has had the library disappear twice, even though the Network Shares show up under Library. I deleted the Network Shares, rebooted the Node 2i, re-entered the Network Shares and everything was back to normal.

  0
• 

  Tony W.

  Product Support Manager

  • December 29, 2020 14:48

  HI Stephen

  Can you please send us your log file by selecting Help, Send Support Request in the App - the subject line is Library keeps disappearing. We would like to take a closer look

   

  0
• 

  Stephen Horvath

  • December 29, 2020 16:10

  Hi Tony,

  I submitted the request, my Library disappeared twice, once in April 2020 and again in August 2020.

  Steve

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