Delay of 30 s when starting Tidal song

Answered

Bart ten Velde

• July 03, 2020 10:17
• Edited

Hi,

when manually starting (several) Tidal songs I get a delay of mostly 30 seconds till the music starts. This indicates a sort of timeout I guess. Within the Tidal app I get no problems. I have the Node 2i connected to my mesh network, but I reconfigured this setup so I have the Node now connected straight to my ISP router. Still the same issues remains.

Anyone have any clues ?

Ps. on 26th of June I registered a support ticket ( #186508), but didn't get any response yet.

0

• Official comment

  

  Tony W.

  Product Support Manager

  • July 03, 2020 11:19

  Hi Bart

  Please be patient - we are continuing to dig out from the large backlogged caused by everyone self-isolating and using their systems as their main source of entertainment - we will be in touch...

  What you can do is try changing the DNS on your router to Cloudflair's 1.1.1.1 in the EU or Google's 8.8.8.8 in North America. see if that helps.
• 

  Bart ten Velde

  • July 03, 2020 11:40

  Hi Tony,

  thanks for the feedback, I'm confident we'll sort this out and this issue will be resolved.

  I have read about the DNS setting in the forum, but my router is managed by my ISP and they will only allow some basic tweak to be performed by the customers and DNS is not a changeable option. Then again the Node is the only device that (maybe) has dns issues in my house, that's very strange.

  Regards

  Bart

  0
• 

  Bart ten Velde

  • July 07, 2020 16:44

  UPDATE: I did reconfigure my home network so I use my personal router as a router (previously configured as Access Point) so I can set the DNS to 1.1.1.1 and fallback to 8.8.8.8 and 8.8.4.4. This was quite some change in my network config and a pitty that Tidal does not fix this. It's 2020 and we're still struggling over dns issues, hhhgggrrr

  Anyways, this delay issue seems solved for me (only tested a few hours of playing music)

  1
• 

  Wilson Calle

  • April 21, 2022 01:35

  Hi... I am having the same issue when using the TIDAL app and the BluOS app. Playback isnt instantaneous and there is almost 30 second delay before the songs start to play. Also when the track moves to the next song on its own, it seems like the end of the song if cut off while the new song is getting started. I am not too aware of how to change my DNS settings within my router so pls let me know if there is someone who can help me with this. I just purchased my BlueSound Node from Crutchfield this week. 

  0
• 

  Mark T.

  Sr. Support Crew Member

  • April 21, 2022 12:13

  Hi Wilson,
  
  Send support request using the BluOS app, BluOS App >> Help >> Send Support Request. This thread is 2 years old and there should not be any issue.
  
  Thanks for Living HiFi!

  0

Please sign in to leave a comment.