Completely new Node 2i stuck in "Update Error"

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6 comments

  • Official comment

    Hi Alex

    Check your internet settings. Your NODE 2i is having problems accessing the Internet gateway. Try rebooting your router.

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    Alex Bjørlig

    I did a factory reset, and this time I could add the player. But when I select "Upgrade" from the help menu, I get this message: "Unable to check for upgrade. Try again later".

    How can I resolve this?

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  • Avatar
    Alex Bjørlig

    Hi Tony.

    Rebooting the router did not help. Help --> Diagnostics tells me that the signal strength of wifi is Excellent. 

    Where/how can I confirm that the Node 2i is having problems accessing the Internet gateway?

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  • HI Alex

    I have escalated your issue to our Support Crew - they will be in touch via e-mail

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    Namal Amaraweera

    Having the exact same issue. Can someone from your support team contact me as well? Thanks.

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    Sam R.

    Hello Namal,

    Your case has been escalated. The support crew will be in touch.

    Regards,
    Sam R.

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